Chad Lee-Archer
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Hospitality Manager
HappyDough
Brisbane CBD, QLD
07.2022 - Current
- Responded to and resolved guest issues or complaints.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw recruiting, interviews and new employee hiring.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered products to customer locations on time.
Retail Assistant
Target Australia
Helensvale, QLD
03.2020 - 07.2022
- Received and stored incoming stock items.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Greeted customers and retrieved requested products to drive satisfaction.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
Education
Pacific Pines High School
Pacific Pines QLDSkills
- Guest Conflict Resolution
- Customer Rapport
- Knowledge of Local Attractions
- Team Member Development
- Microsoft Word and Excel
- Replying to Emails
Affiliations
- Anything to do with finance or property really gets me going and interested.
Timeline
Hospitality Manager
HappyDough
07.2022 - Current
Retail Assistant
Target Australia
03.2020 - 07.2022
Pacific Pines High School
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