Summary
Overview
Work History
Education
Skills
Volunteer Work
Hobbies
Timeline
Generic

Chad McArthur (Stark)

Karnup,WA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. An organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals. With years of client and customer based work experience, I have established a good rapport with clients and feel my skills will be easily adaptable to suit the cabin crew environment.

Overview

7
7
years of professional experience

Work History

Freelance Photographer/Videographer

Final Vision Media
07.2020 - Current
  • Planned and prepared for all on-location and studio shoots.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about service updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Managed team of photographers for special projects.
  • Defined and recommended detailed solutions to capture images.
  • Tracked inventory of all photo lab products and equipment.
  • Scheduled and booked locations for complex photo shoots, working collaboratively with clients.
  • Developed creative approaches to video production to create unique and engaging content.
  • Collaborated with team members and clients to meet customer satisfaction.

Bartender/Floor Staff Member

Hoyts Cinemas
12.2022 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Extra

IOTAN PTY LTD
05.2021 - 06.2021
  • Listened to director's notes to incorporate feedback into performances.
  • Maintained good rapport with directors and casting services by reporting on location on time and ready for performance.
  • Dressed in costume and make-up to portray particular characters.
  • Made gestures and facial expressions to depict character's emotions.
  • Followed set schedules and timelines to fulfill schedule requirements.
  • Performed well in a highly stressful, fast-paced environment.

Cleaner

Pristine Clean Mandurah
06.2017 - 09.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed through with special customer requests effectively, maintaining a record with no complaints.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Diploma - Screen And Media (Film And Television)

North Metropolitan TAFE
Northbridge, WA
11.2022

Certificate III - Screen And Media (Film And Television)

North Metropolitan TAFE
Northbridge, WA
11.2020

No Degree - High School (Year 8 - 11)

Comet Bay College
Secret Harbour, WA
12.2016

Skills

  • Detail-oriented
  • Conflict Resolution
  • Problem-Solving Abilities
  • Prioritization
  • Client Relations
  • Training Development Aptitude
  • De-Escalation Techniques
  • Collaboration
  • Verbal and written communication
  • Teamwork
  • Photography and Videography
  • Analytical skills
  • Planning and Coordination
  • Creative Thinking
  • Script Development
  • Customer Service
  • Client Scheduling
  • Workflow Management
  • Time Management
  • Relationship Development
  • Adobe Creative Suite
  • Maxon, Avid and Adobe software proficiency

Volunteer Work

Rover Scouts / Unit Leader

Willagee, WA - December 2022 - Current

  • Supervised troop volunteers and counsellors in execution of unit needs to contribute to safety and healthy experience.
  • Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.
  • Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
  • Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
  • Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
  • Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
  • Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
  • Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Liaised with community organizations to promote recreational activities.
  • Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Developed and monitored budgets for recreational activities.
  • Transported and escorted program participants to and from activities and on field trips.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Hobbies

• Swimming

• Film Making
• Camping
• Vlogging
• Creative Writing
• Reading Comics

Timeline

Bartender/Floor Staff Member

Hoyts Cinemas
12.2022 - 08.2023

Extra

IOTAN PTY LTD
05.2021 - 06.2021

Freelance Photographer/Videographer

Final Vision Media
07.2020 - Current

Cleaner

Pristine Clean Mandurah
06.2017 - 09.2020

Diploma - Screen And Media (Film And Television)

North Metropolitan TAFE

Certificate III - Screen And Media (Film And Television)

North Metropolitan TAFE

No Degree - High School (Year 8 - 11)

Comet Bay College
Chad McArthur (Stark)