Dynamic Operations Manager at Trade Maintenance Direct with a proven track record in performance measurement and cost analysis. Expert in vendor negotiation and staff training, driving process improvements that enhance efficiency. Successfully established KPIs, fostering a culture of accountability and excellence while ensuring compliance with safety regulations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Trade Maintenance Direct
Port Lincoln, SA
08.2015 - 11.2023
Established key performance indicators to evaluate effectiveness of operational processes.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Managed staffing needs through recruitment, selection, onboarding, and training.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Monitored and improved efficiency of processes, team performance, and customer service.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Performed cost analysis for various projects to determine budget requirements.
Developed and implemented operational procedures to ensure quality standards are met.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Managed scheduling, training and inventory control.
Guided employees on understanding and meeting changing customer needs and expectations.
Negotiated contracts with vendors and service providers, securing favorable terms.
Measured and reviewed performance via KPIs and metrics.
Formed and sustained strategic relationships with clients.
Delegated work to staff, setting priorities and goals.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Oversee Aboriginal Community Housing upgrades, managing the personnel carrying out the work. Maintain the working relationship with the community CEOs.
Construction Manager/OHS Officer
WCK PTY LTD / Keith Daniels Building Company / Kookaburra Homes / Devcon Construction
Port Lincoln / Whyalla , South Australia
07.2006 - 08.2015
Provided guidance to workers regarding safe operating procedures when using machinery or tools.
Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
Ensured adherence to local building ordinances by reviewing plans prior to beginning work on each project.
Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
Resolved any issues that arose during the course of a project in a timely manner.
Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
Assisted in resolving disputes between contractors over payment amounts or contract terms.
Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
Worked closely with city officials regarding permits required for various types of construction projects.
Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
Coordinated construction planning, material resources, and staff scheduling for simultaneous jobs.
Monitored and assessed schedule performance and quality workmanship of contractors.
Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
Conducted walk-through inspections and other scheduled inspections with homeowners.
Monitored daily construction and evaluated project progress, contract compliance and safety.
Facilitated stakeholder meetings, providing updates on project status, timelines, and budget considerations.
Organized and participated in monthly on-site meetings with clientele and subcontractors.
Scheduled and coordinated all phases of construction projects from initiation to completion.
Managed subcontractor selection, negotiation, and performance to ensure quality and efficiency.
Developed and coordinated construction schedules to meet or exceed company goals.
Oversaw daily on-site construction operations, ensuring projects met design specifications and safety standards.
Ensured compliance with local, state, and federal building codes and regulations.
Conducted site inspections to ensure compliance with safety regulations and building codes.
Allocated material and labor resources to promote on-time and under-budget project completion.
Trained and monitored employees to teach daily tasks and improve performance.
Provided guidance on health and safety issues to staff members.
Facilitated communication between workers, supervisors, managers, contractors regarding health and safety topics.
Construction Site Supervisor
WCK Pty Ltd
Port Lincoln / Whyalla, South Australia
07.2002 - 07.2006
Managed daily operations at the job site including scheduling shifts and assigning duties to workers.
Ensured compliance with local laws and regulations pertaining to construction activities and environmental protection standards.
Negotiated contracts with vendors for supplies needed at the job site.
Ensured quality control compliance by reviewing completed tasks against specifications.
Adhered to OSHA regulations while ensuring efficient use of resources and timely completion of tasks.
Organized materials and scheduled deliveries to job site as needed.
Assigned tasks to subcontractors based on their qualifications, availability and budget requirements.
Coordinated with architects, engineers and other professionals involved in the project.
Supervised and coordinated activities of workers engaged in construction projects.
Communicated with clients to explain plans, answer questions about progress.
Maintained records of personnel activity, materials used, or progress made on projects.
Complied with operational standards and OSHA regulations.
Answered questions from crew and communicated effectively to keep everyone updated on project's progress while creating positive job site environment.
Created work schedule for construction crew, optimizing employee coverage for each shift.
Engaged clients on-site to resolve technical issues and communicate work progress.
Completed projects on time and within allocated budget.
Coordinated activities with subcontractor personnel and assisted in proactively managing team resources to meet project requirements.
Maintained high-quality standards, educating general contractors on quality control.
Educated general contractor personnel on quality standards throughout construction process.
Organized and participated in monthly on-site meetings with clientele and subcontractors.
Maintained safe work environment with zero accidents or lost work days.
Monitored progress according to schedule milestones by scheduling labor, ordering materials and providing coordination on site with other trades.
Carpenter
Keith Daniels
Port Lincoln, South Australia
10.1998 - 07.2002
Profiled and set up house foundations.
Constructed the first fix wall and roof framing.
Second fixed residential housing.
Installed wall and roof cladding.
Installed Windows.
Framed and lined soffits.
Completed all general carpentry tasks for residential and commercial builds.
Apprentice Carpenter
Wayne Goodwin
Murray Bridge, South Australia
01.1995 - 01.1998
Measured distances accurately using measuring tapes, squares and levels.
Assembled pre-fabricated wall panels and installed them on site.
Worked with a variety of materials, such as timber, plywood, and MDF board.
Followed instructions from senior carpenters when performing tasks.
Attached moldings along walls and ceilings using nail guns.
Installed trusses, rafters and joists according to blueprints.
Assisted in installing interior doors, windows, cabinets and other fixtures.
Installed drywall sheets and finished them with joint compound.
Assisted in laying out flooring systems, including subflooring and hardwood floors.
Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment.
Education
Carpentry
Marleston College
Adelaide, SA
01-1998
Skills
Performance measurement
Cost analysis
Operational procedures
Staff training
Vendor negotiation
Process improvement
Certification
Building work contractors license obtained in 2002
Roof truss installation certificate MBA-00042309 obtained in 2015
Infection control training obtained in 2020
Ardex waterproofing accreditation was obtained in 2015
License to perform high-risk work issued 2024
Operate elevating work platform issued 2024
Timeline
Operations Manager
Trade Maintenance Direct
08.2015 - 11.2023
Construction Manager/OHS Officer
WCK PTY LTD / Keith Daniels Building Company / Kookaburra Homes / Devcon Construction