Chad Tissera
Glenmore Park,NSW
Summary
Experienced Service Delivery Supervisor in Australia wide Rail network. Expert in analysing, articulating and solving various problems. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor Service Delivery
Pacific National
09.2022 - Current
- Provide leadership to a team of service delivery controllers and resource schedulers in an high pressure operational environment.
- Ensure the delivery of planned line haulage services, planning and decision making for network disruptions to mitigate delays.
- Conduct daily meeting to provide operational performance to
management. - Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
Service Delivery Controller
Pacific National
09.2018 - 09.2022
- Efficient running of train services in real-time and within the 24 hour time horizon.
- Timely communication to key stakeholders within the Pacific National supply chain network to ensure train run to schedule. This includes network providers, customers, port operations, maintenance providers and train crew.
- Actively monitor the delivery of cargo to Pacific National customers within service delivery standards. Minimise the impact of any disruptions to the service delivery plan.
- Adhere to safety performance requirements and standards. Ensure relevant health and safety standards and procedures are adhered to.
- Respond accordingly to rail network disruption and driver fatigue
issues.
Assistant Bank Manager
ANZ Banking Group
09.2014 - 03.2018
- Oversee Tellers and other staff duties daily bank duties.
Assisting branch manager with Branch compliance duties ANZ compliance requirements. - Cross-sell different aspects of ANZ products and services, including Transact, Save, Investment, Credit Card, referrer to business partners for FP, Small Business and Mortgage (Refinance/ new purchase)
- Recommend total financial solutions to customers and meet their short-term, medium-term and long-term goals by exploring customers' needs.
- Establish, develop, retain long-term customer relationships - create own database of customers for future opportunities and deliver quality sales activities across the Main Bank sectors.
- Respond to customer requests and enquiries efficiently in a timely manner.
Assistant Manager
MCDONALDS WENTWORTHVILL
05.2011 - 09.2014
- Provide vital support to the restaurant manager to operate the
Restaurant - Provide exceptional service to every customer and handle customer complaints during the shift. - Manage shifts to company standards and train and supervise crew on shift.
- Operate shift to achieve sales targets with minimal wastage and labour targets.
Education
Bachelor of Business & Commerce
Western Sydney University
Sydney, NSW09.2013
Diploma in Information Technology
Sydney West International College (UWS College)
Parramatta, NSW06.2003
Certificate IV in Information Technology
Australian College of Business And & Technology
05.2002
Skills
- Negotiation
- Analytical Thinking
- Staff Management
- Goal-Oriented
- Logistics Coordination
- Business Administration
- Critical Thinking
- Customer Service
- Networking
- Time Management
Timeline
Supervisor Service Delivery
Pacific National
09.2022 - Current
Service Delivery Controller
Pacific National
09.2018 - 09.2022
Assistant Bank Manager
ANZ Banking Group
09.2014 - 03.2018
Assistant Manager
MCDONALDS WENTWORTHVILL
05.2011 - 09.2014
Bachelor of Business & Commerce
Western Sydney University
Diploma in Information Technology
Sydney West International College (UWS College)
Certificate IV in Information Technology
Australian College of Business And & Technology
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