Summary
Overview
Work History
Education
Skills
References
Timeline
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Chadani Pokharel

Parramatta,Australia

Summary

An organized and motivated individual, eager to utilize technical and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Customer Service Team Member

Coles Supermarket
09.2022 - Current
  • Consistently provided high-quality customer service in fast-paced, customer-facing environments, ensuring customer satisfaction and positive experiences.
  • Demonstrated strong problem-solving skills by addressing customer inquiries and resolving issues efficiently, contributing to improved customer retention.
  • Managed multiple tasks simultaneously, such as processing transactions, handling inquiries and ensuring smooth operations during busy periods.
  • Worked effectively within teams, collaborating with colleagues and managers to achieve shared goals and deliver superior service.
  • Performed conflict resolution by addressing customer complaints or concerns in a professional and timely manner, enhancing customer experience.

Concierge

Stedman’s Hospitality
12.2022 - 02.2024
  • Successfully worked across three different residential apartments, gaining diverse experience in property management.
  • Performing administrative duties, including record-keeping and updating resident and real estate agent details using MYBOS.
  • Handling resident complaints and providing prompt resolutions.
  • Receiving, sorting, and delivering packages efficiently.
  • Coordinating and supervising contractors for maintenance and repairs.
  • Conducting inspections and managing common property to ensure compliance and upkeep.
  • Assisting the building manager with daily operations and tenant-related concerns.

Wireless Monitoring Representative

Broad link Network and Communication Pt. Ltd
05.2021 - 03.2022
  • Recommended changes or improvements based on findings from monitoring activities.
  • Configured hardware devices and software settings to optimize network performance.
  • Monitored and troubleshot Base Tower Stations (BTS) to ensure optimal network performance.
  • Coordinated with vendors for equipment maintenance and issue resolution.
  • Facilitated intra-department communication to streamline operations and improve efficiency.

Support Engineer

Unitech Networks Pvt Ltd.
06.2020 - 03.2021
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Configured and troubleshot WiMAX CPE and its network for seamless connectivity.
  • Diagnosed and resolved Layer 2 (L2) and Layer 3 (L3) network issues.
  • Managed and troubleshot wired and wireless network infrastructures.
  • Monitored system performance to ensure optimal functioning of services.

Education

Master of Information Technology - Information And Communication Technology

Kings Own Institute
03-2024

Skills

Technical Support (L1–L2): Windows OS, macOS, Microsoft 365 (Outlook, Excel, Teams), Endpoint Management

Active Directory / Azure AD: User provisioning, account support

Remote Access & Networking: VPN, basic LAN/WAN troubleshooting

Applications and tools: MYBOS, Visual Studio, SharePoint (basic), and ticketing systems (JIRA)

Security Awareness: Exposure to cybersecurity principles, antivirus tools, intrusion detection fundamentals

Hardware/Software: Device setup, system imaging, configuring routers, printer and POS troubleshooting

References

References available upon request.

Timeline

Concierge

Stedman’s Hospitality
12.2022 - 02.2024

Customer Service Team Member

Coles Supermarket
09.2022 - Current

Wireless Monitoring Representative

Broad link Network and Communication Pt. Ltd
05.2021 - 03.2022

Support Engineer

Unitech Networks Pvt Ltd.
06.2020 - 03.2021

Master of Information Technology - Information And Communication Technology

Kings Own Institute

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Chadani Pokharel