Chadia Hannawe
Padstow Heights,NSW
Summary
Detail-oriented with exceptional communication skills. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Self-motivated and experienced in administrative support and team collaboration. Known for delivering excellent customer service, managing time efficiently, and implementing process improvements that enhance workflow efficiency.
Dependable with a background in administrative and pharmacy support. Ability to adapt quickly, ensuring smooth operations and outstanding customer service.
Overview
16
16
years of professional experience
Work History
Admin Support & Vending Machine Management
CSSP Enterprises
Hybrid
12.2022 - Current
- Developed and maintained courteous and effective working relationships
- Day to day management of machine runs
- Incoming and outgoing communications (arrange site inspections/audits)
- Filtering incoming opportunities and finding new locations
- Scheduling maintenance, managing calenders, booking technicians and planning training events
- Invoice payment, staff pays and budgeting expenses (Xero)
- Preparing reports and coordinating new site and machine rollouts
Secretary (Voluntary Role)
P&C - Padstow Heights Public School
Padstow, NSW
12.2023 - 12.2025
- Managed office schedules and appointments, ensuring efficient time management for executives.
- Coordinated meetings by preparing agendas, distributing materials, and documenting minutes accurately.
- Implemented filing systems that improved document retrieval speed and organization.
- Developed correspondence templates that enhanced communication consistency across departments.
- Streamlined office procedures to reduce redundancy and improve overall workflow efficiency.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed filing system, entered data and completed other clerical tasks.
Senior Pharmacy Assistant
TerryWhite Chemmart
Revesby, NSW
02.2022 - 11.2025
- Processed customer transactions accurately and efficiently
- Educated customers on over-the-counter products
- Collaborated with team members to enhance workflow efficiency
- Addressed customer inquiries and resolved issues promptly
- Supported pharmacy initiatives to improve patient satisfaction and service quality
- Stocking shelves and maintaining inventory control.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Ensured compliance with pharmacy regulations by adhering to strict guidelines for medication storage and handling.
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
- Fostered a positive atmosphere within the team through clear communication skills that included active listening techniques.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies, entered invoices to update/maintain correct stock levels.
- Assisted in stock take
- Updated computer system with current customer, payment and inventory information
- Trained new pharmacy staff on computer system and customer service
- Assisted customers in selecting over-the-counter medications and health care products.
- Filing of prescriptions, invoices and loyalty program cards
- Fulfilled online orders (Chemist2U, Uber and DoorDash)
Area Manager
Mums Advice Pharmacy
Eastern Suburbs
11.2011 - 03.2013
- Led team in operational execution of sales strategies across multiple locations.
- Developed training programs to enhance staff performance and customer engagement.
- Mentored junior managers, promoting professional development and leadership skills.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required. Including preparations for annual audits
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Oversaw budget planning, strategy development, community outreach for organization.
- Negotiated contracts with vendors to secure favourable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Ensuring negotiated deals were honoured/correct
- Updated pharmacy buying guide
- Assisted with product launches, promotions and deletions
- Managed excess stock and implemented stock take
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Welcomed feedback from staff and management in regard to my own performance, offering anonymous tips and questions system to be discussed at team meetings
- Rebranding and re-merchandising of stores
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Provided assistance to Proprietor and store managers - including efficient processing of invoices, accounts and staff salary using MYOB
- Maintenance of RPM and LOTS programmes for group - including new product cards and updating older cards
- Developed core range across pharmacies to ensure merchandising and product standards were maintained
- Multi store catalogue/deal purchases and set up
Pharmacy Manager
Pulse Pharmacy
Potts Point
03.2010 - 11.2011
- Managed pharmacy operations, ensuring compliance with state and federal regulations
- Led team training initiatives, enhancing staff knowledge of pharmaceutical products
- Implemented strategies to improve customer service
- Developed and maintained relationships with suppliers to negotiate favourable terms on front of shop items
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards
- Fostered a positive work environment by addressing staff concerns promptly and fairly
- Managed pharmacy inventory for optimal product availability and reduced waste
- Maximized employee productivity through delegation of tasks, and ongoing feedback on performance
- Boosted store profitability through strategic pricing adjustments and cost-control measures.
- Collaborated with pharmacist manager to maintain daily operations.
- Ordered stock and kept check on inventory levels (including fortnightly catalogue)
- Merchandising and catalogue set up (including shop front window)
- Relocation of shelving and supplier display units
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Recruited, hired and trained staff, providing ongoing staff development
- Implemented stock take
- Weekly and monthly budget and growth reporting
- Ticketing and price checks to maintain GPM
Education
Certificate III in Community Pharmacy
The Pharmacy Guild
MAINTAIN INFECTION CONTROL STANDARDS (SHBBINF001)
Australian Massage And Beauty Institute
09-2019
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Self motivated and can work well autonomously
- Stocking shelves
- POS system operation
- Data Entry
Timeline
Secretary (Voluntary Role)
P&C - Padstow Heights Public School
12.2023 - 12.2025
Admin Support & Vending Machine Management
CSSP Enterprises
12.2022 - Current
Senior Pharmacy Assistant
TerryWhite Chemmart
02.2022 - 11.2025
Area Manager
Mums Advice Pharmacy
11.2011 - 03.2013
Pharmacy Manager
Pulse Pharmacy
03.2010 - 11.2011
Certificate III in Community Pharmacy
The Pharmacy Guild
MAINTAIN INFECTION CONTROL STANDARDS (SHBBINF001)
Australian Massage And Beauty Institute