Chador Phuntsho
Torrens,ACT
Summary
Results-oriented electrical engineer with over 19 years of experience in electricity distribution, project management, and customer service at Bhutan Power Corporation Limited (BPC), Thimphu, Bhutan www.bpc.bt. Proven ability to lead multi-team operations, drive performance improvements, optimize resources, and deliver projects that meet safety and regulatory standards. Demonstrates excellence in team leadership, stakeholder engagement, and strategic execution of complex programs.
Overview
19
19
years of professional experience
Work History
General Manager, Distribution & Customer Services Department
Bhutan Power Corporation Limited (BPC)
03.2019 - 03.2023
- Provided technical, leadership, and managerial guidance to 20 Divisional Offices in providing an affordable, adequate, reliable, safe, and quality power supply.
- Oversaw and led the delivery of a large number of power distribution and automation projects aligned with safety and regulatory standards, ensuring projects are delivered on time, within budget, and to the required quality standards.
- Developed action plans to meet the objectives of Innovation & Technology, Operational & Resource optimization, and Customer Service Excellence.
- Managed and optimized resource allocation across all divisional offices and teams, including coordination with other departments, fostering collaboration and communication for efficient and effective delivery of projects and services.
- Oversaw and managed a large number of employees/teams – over 1200 employees, establishing KPI’s, Team Appraisal System (TAS), Training Need Assessment (TNA), conducting performance reviews, and driving operational excellence.
- Rolled out customer-focused strategies and smart grid tools, managing high-impact outages.
- Directed annual planning and budgeting, and facilitated internal audits and stakeholder reviews.
- Oversaw more than 230,000 customers and represented BPC to the external stakeholders related to power supply and customer services as a focal person of BPC.
Project Manager
Bhutan Power Corporation Limited (BPC)
01.2017 - 01.2019
- Carried out end-to-end coordination for many projects, including risk assessment, stakeholder engagement, appraising project updates to senior management, and the board.
- Monitored project progress, facilitated multiple project progress review meetings, set deadlines, and ensured alignment across diverse teams.
Divisional Manager, Electricity Services Division
Bhutan Power Corporation Limited (BPC)
01.2010 - 01.2015
- Oversaw all operational, planning & construction functions, managed stakeholder engagement, improved reliability, and safety.
- Led site audits, contractor coordination, and technical issue resolution.
- Prepared completion reports and facilitated for capitalization.
Engineer, O&M, Planning & Construction, Electricity Services Division
Bhutan Power Corporation Limited (BPC)
01.2004 - 01.2010
- Carried out operation & maintenance of distribution lines and substations in the region, ensuring a reliable power supply with a strong emphasis on Safety.
- Served as a Safety Focal Officer of the region, promoting a zero-incident culture.
- Carried out distribution system planning, prepared technical specifications, work scoping, prepared tender documents, work award to contractors, site audits, progress monitoring, closing the contracts, and work capitalization.
Education
Master of Electrical Engineering - undefined
University of Adelaide
01.2017
Bachelor of Electrical & Electronics Engineering - undefined
University of Madras
01.2004
Skills
- Distribution Asset Management
- Program & Project Delivery
- Stakeholder Engagement
- Team Leadership & Mentoring
- Work Planning & Auditing
- Customer-Centric Service
- Budgeting & Cost Control
- Investment & Resource Planning
Awards
BPC Merit Scholarship for Master’s (2015), Best Division Award (2013), Outstanding Customer Service Award by JICA (2011), Meritorious Promotion for Outstanding Performance (2009)
Training
- Appraiser’s and reviewer workshop on key performance indicators (KPI), Thimphu, Bhutan, 2019
- Corporate Financial Planning & Investments Appraisal training at the Malaysia Institute of Management, Malaysia, November 2013.
- Improvement of Efficiency for Rural Power Supply at Hokuden Sogo Sekkei Co., Inc., Japan, September 2011.
- Training on Safety and Hotline Operation at PEA, Thailand, November 2009.
- Inspirational Leadership Program, Malaysia Institute of Management, Malaysia, 2010.
Timeline
General Manager, Distribution & Customer Services Department
Bhutan Power Corporation Limited (BPC)
03.2019 - 03.2023
Project Manager
Bhutan Power Corporation Limited (BPC)
01.2017 - 01.2019
Divisional Manager, Electricity Services Division
Bhutan Power Corporation Limited (BPC)
01.2010 - 01.2015
Engineer, O&M, Planning & Construction, Electricity Services Division
Bhutan Power Corporation Limited (BPC)
01.2004 - 01.2010
Master of Electrical Engineering - undefined
University of Adelaide
Bachelor of Electrical & Electronics Engineering - undefined
University of Madras
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