Chadwick Wilson
Hamlyn Terrace ,NSW
Summary
Professional field service engineer with extensive experience in troubleshooting, maintaining, and repairing complex mechanical and electrical systems. Proven ability to collaborate effectively with team members and adapt to dynamic situations to achieve optimal results. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.
Knowledgeable service engineer with strong background in field service engineering. Successfully managed complex installations and maintenance tasks, ensuring high operational efficiency and minimal downtime. Demonstrated problem-solving abilities and technical expertise while maintaining excellent client relations.
Overview
33
33
years of professional experience
Work History
Vehicle Suspension Specialist /Motor Vehicle Mechanic
Hornsby Wheel Alignment
09.1992 - 05.2001
- Started the apprenticeship program for motor mechanic
- completed the apprenticeship program and continued to build skills required to complete complex maintenance procedures
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased workshop productivity by effectively managing multiple repair projects simultaneously.
- Customized automotive solutions to meet specific client needs, ensuring the highest level of satisfaction and vehicle performance.
- Supported team members in troubleshooting complex mechanical problems, fostering a collaborative work environment.
- Optimized workflow efficiency through meticulous organization of workspace, tools, and equipment.
- Reduced downtime for clients by performing efficient repair work and conducting preventative maintenance tasks.
- Maintained up-to-date knowledge on emerging automotive technologies to provide cutting-edge solutions for clients'' vehicles.
- Boosted repeat business through exceptional customer service and clear communication regarding vehicle repairs.
- Assisted customers in understanding complex technical issues, explaining repair options clearly to facilitate informed decision-making processes.
- Developed expertise in servicing a wide variety of vehicle makes and models, ensuring comprehensive care for diverse client needs.
- Delivered high-quality services by consistently training on the latest diagnostic equipment and software systems.
- Diagnosed engine, suspension, brake, transmission, and other vehicle issues using extensive training and diagnostic equipment.
Motor Mechanic
Tom Mallon Motors
05.2001 - 02.2007
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
- Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
- Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.
- Developed lasting relationships with suppliers to negotiate competitive pricing on parts orders, reducing overall costs for clients.
- Stayed up-to-date with industry advancements, ensuring the application of current techniques and tools during repairs.
- Increased customer satisfaction by providing timely and efficient maintenance services for various car models.
- Participated in professional development workshops to continuously expand knowledge and skills, ensuring the highest level of service for clients.
- Enhanced vehicle performance by conducting thorough diagnostics and implementing appropriate repairs.
- Provided comprehensive evaluations of used vehicles for potential buyers, offering expert advice on purchase decisions.
- Assisted in training new employees by sharing expertise gained through years of experience in the field of motor mechanics.
- Restored vintage automobiles with precision craftsmanship, preserving their historical significance while improving functionality.
- Conducted pre-purchase inspections on behalf of clients to determine fair value propositions based on the vehicle''s condition.
- Customized vehicles according to client specifications, delivering tailored solutions that met individual needs and preferences.
- Adhered to company standards and manufacturer guidelines for each repair.
Field Service Mechanic
Emeco
02.2007 - 02.2009
- Managed multiple simultaneous projects with competing priorities, ensuring timely completion without compromising on quality or safety standards.
- Streamlined work order management by accurately logging service requests, ensuring prompt resolution of client concerns.
- Collaborated with cross-functional teams to ensure seamless repair processes, resulting in improved operational efficiency.
- Maximized equipment performance by conducting regular inspections, identifying any potential areas of concern before they became critical issues.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Worked alongside quality assurance personnel to ensure that all machinery met regulatory standards and produced high-quality products.
- Ensured smooth operations by troubleshooting and repairing mechanical issues in a timely manner.
- Maintained open lines of communication with management, providing regular updates on plant operations and addressing any concerns promptly.
- Collaborated with fellow mechanics to resolve complex technical problems and increase overall productivity.
- Reduced downtime with proactive preventive maintenance and routine inspections.
- Prioritized workload effectively to address urgent repairs while still maintaining focus on long-term preventative measures.
Senior Field Service Engineer
Wärtsilä Australia
03.2009 - Current
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Checked safety practices and integrity of PPE.
- Facilitated communication between office personnel, subcontractors, and customers.
Education
High School Diploma -
Normanhurst Boys High School
Normanhurst, NSW11-1991
Motor Mechanic Trade Certificate - Automotive
TAFE NSW
NSW11-1997
No Degree - Propulsion PLC Basic
Wärtsilä Land & Sea Academy
Waalwijk Holland 09-2010
No Degree - Lips Compact Thruster Mechanical & Hydraulic
Wärtsilä Land & Sea Academy
Waalwijk Holland No Degree - Ship & Propulsion Knowledge Basic Internal
Wärtsilä Land & Sea Academy
Waalwijk Holland 09-2010
No Degree - Controllable Pitch Propeller (CPP) Commissioning
Wärtsilä Land And Sea Academy
Waalwijk Holland 09-2010
No Degree -
Wärtsilä Land & Sea Academy
Waalwijk Holland 10-2010
No Degree - CPP + TT Hydraulic System & Gear Box
Wärtsilä Land & Sea Academy
Waalwijk Holland 10-2010
No Degree - Sealing System, LIP & FACE TYPE
Wärtsilä Land & Sea Academy
Waalwijk Holland 10-2010
No Degree - (CPP) Control System, Lipstronic 7000 Basic
Wärtsilä Land & Sea Academy
Waalwijk Holland 10-2010
No Degree - Transverse Thruster Control System, TT7000
Wärtsilä Land & Sea Academy
Waalwijk Holland 10-2010
No Degree - Lips Modular Thruster Mechanical & Hydraulic
Wärtsilä Land & Sea Academy
Waalwijk Holland 06-2014
No Degree - Lips Compact Thruster Commissioning, PLC
Wärtsilä Land & Sea Academy
Waalwijk Holland 07-2014
No Degree - Transverse Thruster Overhaul Course
Wärtsilä Land & Sea Academy
Waalwijk Holland 06-2016
No Degree - Lips Modular Thruster Commissioning & PLC Control
Wärtsilä Land & Sea Academy
Waalwijk Holland 06-2016
Skills
- Field service management
- Remote support
- Client relationship building
- Customer support
- Troubleshooting and repair
- Equipment installation and repair
- Safety meetings
- On-site support
- Work order management
- Mechanical troubleshooting
- Documentation
- Customer management
- Preventive Maintenance
- Equipment testing
- Project management
- Calibration
- Managing projects
- Team direction
- Equipment installation
- Schematic reading
- Performance testing
- Equipment calibration
- Technical support
- Coordinating projects
- System diagnostics
- Service documentation
- Systems analysis
- Testing and diagnostics
- Maintenance and repair
- Worksite supervision
- Hands-on diagnostics
- Safety and compliance
- Worksite preparation
- Self motivation
- Customer relations
- Decision-making
- Adaptability and flexibility
- Effective communication
- Computer skills
- Reliability
- Multitasking Abilities
- Teamwork
Timeline
Senior Field Service Engineer
Wärtsilä Australia
03.2009 - Current
Field Service Mechanic
Emeco
02.2007 - 02.2009
Motor Mechanic
Tom Mallon Motors
05.2001 - 02.2007
Vehicle Suspension Specialist /Motor Vehicle Mechanic
Hornsby Wheel Alignment
09.1992 - 05.2001
High School Diploma -
Normanhurst Boys High School
Motor Mechanic Trade Certificate - Automotive
TAFE NSW
No Degree - Propulsion PLC Basic
Wärtsilä Land & Sea Academy
No Degree - Lips Compact Thruster Mechanical & Hydraulic
Wärtsilä Land & Sea Academy
No Degree - Ship & Propulsion Knowledge Basic Internal
Wärtsilä Land & Sea Academy
No Degree - Controllable Pitch Propeller (CPP) Commissioning
Wärtsilä Land And Sea Academy
No Degree -
Wärtsilä Land & Sea Academy
No Degree - CPP + TT Hydraulic System & Gear Box
Wärtsilä Land & Sea Academy
No Degree - Sealing System, LIP & FACE TYPE
Wärtsilä Land & Sea Academy
No Degree - (CPP) Control System, Lipstronic 7000 Basic
Wärtsilä Land & Sea Academy
No Degree - Transverse Thruster Control System, TT7000
Wärtsilä Land & Sea Academy
No Degree - Lips Modular Thruster Mechanical & Hydraulic
Wärtsilä Land & Sea Academy
No Degree - Lips Compact Thruster Commissioning, PLC
Wärtsilä Land & Sea Academy
No Degree - Transverse Thruster Overhaul Course
Wärtsilä Land & Sea Academy
No Degree - Lips Modular Thruster Commissioning & PLC Control
Wärtsilä Land & Sea Academy
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