Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHADY CHOKR

Summary

Experienced and adaptable professional with a strong background in technical services, IT support, and logistics management. Proven track record in roles such as Field Technician, Field Service Technician, and Dispatch Leader, demonstrating expertise in troubleshooting, repair, and efficient operations coordination. Skilled in IT hardware/software installation, event marketing support, and computer repair, with a customer-focused approach and commitment to delivering high-quality service. Known for problem-solving abilities, attention to detail, and the capability to thrive in dynamic, fast-paced environments.

Overview

10
10
years of professional experience

Work History

FIELD TECHNICIAN

Uber
07.2023 - 10.2024
  • Assist with installing and maintaining available car-sharing technologies in the field
  • Performing regular maintenance on faulty devices as required
  • Coordinating with Ops admin team to organise installations, maintenance and uninstalls
  • Coordinating with external contractors and suppliers in providing support in installations
  • Assisting with day-to-day tech installs, fleet maintenance and uninstalls

Data Center Technician

NEXTDC
10.2021 - 02.2023
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Ensure all visitors and contractors adhere to NEXTDC facility rules.
  • Delivery of cabling needs, electrical and data, to customer racks and areas
  • Manual handling
  • Ensure that facility problems are identified and resolved in a timely manner

DISPATCH LEADER

Marken - UPS subsidiary
04.2018 - 06.2021
  • Responsible for allocation of drivers to perform on-time freight recovery from ground handlers, collections & deliveries
  • Scheduling regular meetings with drivers to provide training, discuss recent issues
  • Manage driver shift times and attendance through Kronos
  • Ensure drivers complete all online trainings on time (ZenQMS, KnowB4, UPS)
  • Track and trace of shipments as required
  • Assist in day-to-day operations where needed
  • Dealing with sub-contractors and vendors to resolve issues
  • Providing coverage for drivers when they are on leave

IT SUPPORT AND SETTING UP MARKETING EVENTS

Now Marketing
11.2016 - 01.2018
  • Setting up media and marketing events at various locations
  • Financial Admin Support
  • Communicate with clients to schedule and coordinate remote support or onsite support
  • Set up, install and configure various I.T software, hardware
  • Providing IT support & Making sure event runs smoothly at client sites
  • General Ad/Hoc duties

IT SUPPORT- COMPUTER REPAIR

Digitech
08.2014 - 10.2016
  • Provide on-site technical support in both home and office environments
  • PC and Laptop Toolkit, troubleshooting equipment
  • Follow instructions from internal team
  • Diagnose, troubleshoot and resolve technical issues
  • Build rapport and maximise customer satisfaction
  • Travelling between sites
  • Provide follow-up support to customers

Education

BACHELOR OF INFORMATION COMMUNICATION AND TECHNOLOGY -

UTS
Sydney, NSW
05.2016

CERTIFICATE III IN INFORMATION TECHNOLOGY -

TAFE NSW
12.2012

Skills

  • IT Support
  • Leadership
  • Self-Management
  • Attention to Detail
  • Equipment Maintenance
  • Scheduling
  • Customer Service
  • Field Operations & Logistics
  • Team Leadership & Coordination
  • Problem-Solving & Adaptability

Timeline

FIELD TECHNICIAN

Uber
07.2023 - 10.2024

Data Center Technician

NEXTDC
10.2021 - 02.2023

DISPATCH LEADER

Marken - UPS subsidiary
04.2018 - 06.2021

IT SUPPORT AND SETTING UP MARKETING EVENTS

Now Marketing
11.2016 - 01.2018

IT SUPPORT- COMPUTER REPAIR

Digitech
08.2014 - 10.2016

CERTIFICATE III IN INFORMATION TECHNOLOGY -

TAFE NSW

BACHELOR OF INFORMATION COMMUNICATION AND TECHNOLOGY -

UTS

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