Chae Clarke
Hospitality All Rounder
Gold Coast
Summary
With 8+ years of experience in the hospitality industry, including 2 years as a Duty Manager, I am a motivated and adaptable professional. I have a passion for providing exceptional service, supporting teams, and efficiently solving problems. I possess strong skills in communication, leadership, time management, and critical thinking, and I am known for staying calm under pressure and quickly adapting to new challenges. Alongside my Certificate III and IV in Hospitality, I bring a positive attitude, reliability, and a customer-focused approach to every opportunity that comes my way.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Duty Manager
Harrigans Drift Inn
10.2022 - 02.2025
- Successfully trained and developed new staff members on company policies and procedures.
- Demonstrated strong leadership abilities while managing daily operations of the business.
- Utilized problem-solving techniques when resolving conflicts among team members.
- Resolved customer complaints in a professional manner, leading to improved customer retention rates.
- Effectively managed a team of 20+ employees and assigned tasks accordingly.
- Answered customer questions and made product recommendations according to needs.
- Analyzed data to identify trends in customer purchasing patterns and other market conditions.
- Monitored stock levels and inventory to ensure accuracy and efficiency in the supply chain process.
- Enforced responsible alcohol consumption regulations according to state laws.
Bar Attendant
The Beverly
05.2022 - 04.2023
- Demonstrated excellent customer service skills while serving guests in a timely manner.
- Developed strong knowledge of all beverage products, including liquor, beer, wine, mixers, and garnishes.
- Adapted well to varying volumes of customers during different times of day and weekend shifts.
- Showed proficiency in POS systems to process payments quickly and accurately.
- Regularly trained new staff members on bar operations and safety protocols.
- Successfully managed multiple orders simultaneously while ensuring accuracy of each drink order.
Bar Attendant
Bargara Beach Hotel
05.2021 - 05.2022
- Demonstrated strong knowledge of all beverage products, including liquor, beer, wine, mixers, and garnishes.
- Exhibited expertise in pouring draft beers from taps without spilling or foaming over.
- Handled customer interactions with tactfulness while remaining professional.
- Performed opening and closing duties according to established checklist.
- Stocked spirits, beer, and wine in the bar area.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
Skills
Time management
Team supervision
Customer service
Relationship building
staff straining and development
Regulatory compliance
Attention to detail
Menu Expertise
Multitasking Abilities
Cleanliness and hygiene
Barista Basics
Relationship building
Certification
Certificate 4 in Hospitality
Timeline
Certificate 4 in Hospitality
08-2023
Duty Manager
Harrigans Drift Inn
10.2022 - 02.2025
Bar Attendant
The Beverly
05.2022 - 04.2023
Certificate 3 in Hospitality
10-2021
Responsible Service of Alcohol
06-2021
Responsible Gambling Services
06-2021
Bar Attendant
Bargara Beach Hotel
05.2021 - 05.2022
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