Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chagen Chol

Keysborough,VIC

Summary

I am young, motivated and enthusiastic to enter into the workforce, where I can gain hands-on industry experience and make a contribution to your company. I am a quick learner with a strong passion for helping others. I am a team player with strong communication skills and enjoy meeting new people and learning new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success..

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tech Mahindrah
Melbourne , Vic
07.2023 - 01.2024
  • Answered inbound calls to facilitate to customer service
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Updated databases with new and modified customer data.
  • Troubleshoot customer issues and provide technical support
  • Resolve customer complaints and escalate issues to appropriate departments
  • Maintain customer records, update account information, and process orders.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Sales Representative

Surge Direct-Richmond
Richmond, Vic
01.2023 - 06.2023
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Conducted market research to identify potential customers and their needs.
  • Maintained accurate records of all sales and prospecting activities.
  • Created successful strategies to develop and expand customer sales.
  • Reviewed monthly performance against targets set by management team.
  • Developed targeted lists, accelerating sales process to achieve results.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Created detailed reports on daily, weekly, and monthly sales activity.

Food and Beverage Attendant

Pan Pacific
Melbourne , Vic
03.2023 - Current
  • Informed customers of daily specials and menu changes.
  • Greeted guests in a friendly and welcoming manner.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

F&B Attended & Corporate Dining

O'Brien Group
Melbourne, Vic
09.2021 - Current
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Participated in training sessions related to food safety practices as well as new menu item introductions.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Greeted customers upon arrival, took orders, served meals and drinks promptly while demonstrating excellent hospitality skills.
  • Provided support to other team members by taking on additional tasks as needed or requested.
  • Set tables for upcoming meals by following food service guidelines.
  • Served alcoholic beverages responsibly in accordance with local regulations.

Food Assistance and Preparation

Hungry Jacks - Keysborough
Keysborough, Vic
05.2020 - 02.2021
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Distributed food to waiters and waitresses to serve customers.
  • Responded quickly to any requests from wait staff or management.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned utensils, dishes and glasses for customer use.

Education

yr 10-11 -

Cawartha College
01.2020

yr 7-9 -

Nazareth College
01.2019

Barista and Food Handling Cert 2 -

Jesuit Community College

Responsible Service of Alcohol -

Skills

  • Critical Thinking
  • Information Security
  • Complaint Resolution/Handling
  • Client Relations
  • Positive and Professional
  • Active Listening
  • Resolving Issues
  • Building Rapport
  • Performance Improvement
  • Punctual and Reliable
  • Outgoing Personality
  • Relationship Building
  • Excellent Communication Skills

Timeline

Customer Service Representative

Tech Mahindrah
07.2023 - 01.2024

Food and Beverage Attendant

Pan Pacific
03.2023 - Current

Sales Representative

Surge Direct-Richmond
01.2023 - 06.2023

F&B Attended & Corporate Dining

O'Brien Group
09.2021 - Current

Food Assistance and Preparation

Hungry Jacks - Keysborough
05.2020 - 02.2021

yr 10-11 -

Cawartha College

yr 7-9 -

Nazareth College

Barista and Food Handling Cert 2 -

Jesuit Community College

Responsible Service of Alcohol -

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Chagen Chol