Piano
Chai Li (Cheryl) Lau
Pharmacist
Brisbane,QLD
Summary
Dedicated pharmacist with 16 years of experience ensuring accurate review, processing, and dispensing of medications. Organised, hardworking, and dependable. Experienced in delivering excellent customer service, resolving issues, and managing inquiries. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy, and confidentiality.
Overview
16
16
years of professional experience
1
1
Certification
4
4
Languages
Work History
Pharmacist
Chemist Warehouse Maroochydore Aerodrome Road
01.2019 - 04.2024
- Managed a high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimise patient care and medication adherence.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Vaccinated patients to provide immunity against influenza and whooping cough.
- Implemented and provided UTI treatment in pharmacy for eligible patients.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained appropriate drug records and completed incidence reports as necessary.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Managed drug and supply inventories.
- Checked prepared medications in DAA packs to provide safe and convenient way to take prescribed medication.
- Streamlined prescription filling process, maximising accuracy and minimising wait times for patients.
- Maintained up-to-date knowledge of emerging pharmaceutical trends by completing continuing professional development.
- Complied with pharmacy regulations to increase the quality of health care and inhibit criminal abuse of drugs.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy's controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
Pharmacist
Chemist Warehouse Maroochydore
01.2016 - 09.2017
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counselling.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by completing continuing professional development courses.
Pharmacist
Chemist Warehouse Toowoomba
01.2011 - 12.2014
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
- Performed medication reviews and clinical interventions
- Checked and prepare dose-administration aids
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
Pharmacist
Chemist Warehouse Maroochydore
01.2009 - 01.2009
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
Intern Pharmacist
Chemist Warehouse Maroochydore
01.2008 - 12.2008
- Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
- Provided exceptional customer service.
- Compounding topical preparation prescribed by local dermatologist.
- Regular attending of training programmes for interns offered by CWH and PSA
Education
Bachelor of Pharmacy With Honours -
University of South Australia
Adelaide, SA12.2007
Skills
- Medication Dispensing
- Patient Counselling
- OTC Recommendations
- Customer Service and Communication Skills
- Drug Inventory Management
- Vaccination
Certification
- Manage the delivery and administration of injections and immunisations
- First aid
- ASCIA Anaphylaxis e-training pharmacy 2023
- Urinary Tract Infection Pharmacy Pilot - Queensland (UTIPP-Q)
Interests
Yoga
Meditation
Taekwando
Photography
Timeline
Pharmacist
Chemist Warehouse Maroochydore Aerodrome Road
01.2019 - 04.2024
Pharmacist
Chemist Warehouse Maroochydore
01.2016 - 09.2017
Pharmacist
Chemist Warehouse Toowoomba
01.2011 - 12.2014
Pharmacist
Chemist Warehouse Maroochydore
01.2009 - 01.2009
Intern Pharmacist
Chemist Warehouse Maroochydore
01.2008 - 12.2008
Bachelor of Pharmacy With Honours -
University of South Australia
- Manage the delivery and administration of injections and immunisations
- First aid
- ASCIA Anaphylaxis e-training pharmacy 2023
- Urinary Tract Infection Pharmacy Pilot - Queensland (UTIPP-Q)
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