Ramya Sree Sureddi

Had in-depth conversations with every customer about how can I support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Supported customers with enquiries, maintenance on accounts and process applications for credit products
• Completed Financial Health Checks to assess customers’ financial needs and identify any changes
• Provided options for the customer through education & demonstration of in-branch technology and digital banking options
• Problem solve & provided effective solutions whilst championing processes, procedures & drive risk-adverse culture

The Operations Team Member is an integral member of customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Delivered effective store administration in line with standard procedures, including - cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity
• Contributed to financial performance through effective inventory management and management of controllable expenses
• Managed all sales channel fulfillment in line with procedures
• Worked collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
• Contributed to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
• Continuously improved sales skills and product knowledge through available online platforms and active participation in other development opportunities.

• Demonstrates active safety leadership, ensuring safety and wellness of all employees, guests, visitors and contractors.
• Manages shifts with focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.
• Ensures that hazards, near misses, incidents and injuries are appropriately managed, in moment; reported in accordance with company systems and standards and corrective actions are completed in timely manner.
• Answering incoming calls to answer customer queries and stakeholder interaction.
• Leads designated shifts in accordance with Hungry Jack’s guidelines and standards for Safety, People, Sales and Profit.
• Managed controllable on each and every shift to achieve profit goals.
• Represent Hungry Jack's in positive light by maintaining and exceeding Brand Standards at all times.
• Understands restaurant’s Business Priority Plan and use it to set goals to continually improve Restaurant’s performance, during shifts.
• Review business results regularly and discuss opportunities for improvement with Restaurant Manager.
• Responsible for Portfolio (business area) like Guest Experience, Food Quality, and People Excellence which require leadership and regular completion of specific accountabilities above and beyond Shift Leadership.
• Used Microsoft office to create business portfolio presentations and presented to people excellence leadership team about learnings and achievements.

• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Interacted positively with team members and customers to promote commitment to organization's vision and values.
• Developed and implemented store-wide policies and procedures to improve customer service and store operations.
• Handled customer complaints and issues politely and professionally.
• Maintained guest-friendly environment to drive sales, repeat business and service.
• Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Processed cash, credit and touchless transactions to fulfill customer orders.

• Demonstrated experience in making barista coffee and baking pies.
• Organizing David Jones food, stocking shelves and serving customers.
• Demonstrated experience working in a team and general cleaning duties.
• Attention to detail, ability to work in accordance with safe work practices and operational procedures, as well as a level-head to carry out emergency activities.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.