Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaitanya Pendyala

Maitland,NSW

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management.Skilled Using ARIA , IPM,CAP patient management softwares. Organized and accurate in managing patient flow. Versatile Medical Customer Service Representative Known for providing exceptional professional service and supporting complex medical cases.Meticulous recorder of sensitive personal data following appropriate security protocol.Supportive Front-line staff with the ability to prioritize and triage cases to filter caseload to available physicians.Empathetic Liaison between physician and doctor with a focus on balancing patient concern with physician caseload.Multitalented, Diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.Hardworking, educated, and willing to go the extra mile to complete any task.Experience in Hospital mainframe systems including Web pas. Competent keyboard skills and MS office.

Overview

4
4
years of professional experience

Work History

MDT Admin Officer

Mater Hospital
09.2023 - Current
  • Provide Comprehensive administrative assistance to the MDT chairperson including timely and accurate request of pathology and radiological results,writing and circulating of meeting agendas,attending meetings,compiling meeting data,medicare billing process,compile and distribute recommendation letters as appropriate.
  • Excellent computer literacy including use of ARIA data and patient management system,microsoft office suite.
  • Always demonstrate flexibility that meets the changing needs of department and work environment.
  • Use effective written,verbal communication skills to the staff ,ensuring professionalism and maintaining confidentiality and use of appropriate discretion.

Medical Secretary

Pacific Heart Center
06.2017 - 06.2018
  • Medical Software - GENIE Solutions
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Received, recorded, and addressed incoming and outgoing communication via telephone and email.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted hospitals to confirm patient's medical histories and prevent inaccurate diagnoses and treatments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Dairy and Referral Management
  • Scanning clinical correspondence, documents, imaging, and pathology reports.
  • Private, Medicare, DVA, and other invoicing.
  • Investigating Medicare exceptions,outstanding invoices, and aged debtors.
  • Processing payments via electronic payments as well as cash and cheque.
  • Daily Banking and reconciling of accounts.
  • Purchasing medical and office supplies.
  • Human Resource, working within guidelines of Fair Work act 2009 and guided by Employsure.
  • Trained new Staff in GENIE Medical Software.
  • Traveled to Tea Gardens Office and setting up Office Environment for Specialist to care for his/her Patients.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Front Desk Receptionist

Maitland Private Hospital
04.2016 - 06.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to respective department.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies in Outpatient Psychology Clinic.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Aware of all Medical Emergency Hospital Codes.
  • Successfully completed CPR and First Aid Training.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork, and coordinating smooth hand-offs to nursing staff while working as Medical ward clerk.
  • Health fund checks are done for all patients from various wards throughout hospital and got paperwork approved.
  • Carried out front office duties utilizing data entry skills in framework of medical database in Outpatient Psychology Clinic.
  • Carefully transcribed phone messages and relayed them to appropriate personnel.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients both in Toronto Private Hospital and Lingard Private Hospital.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members while working as Ward clerk in Patterson Ward.
  • Photocopying, Scanning,Faxing, Collating, and binding of reports and resources.

Education

GED -

Board of Studies Teaching & Educational Standards
05.2016

GED -

TAFE
08.2015

GED -

Jawaharlal Nehru Technological University
04.2005

High School Diploma -

Board of Intermediate Education
05.2000

High School Diploma -

Board of Secondary Education
05.1998

Skills

  • Critical Thinking and well-developed interpersonal skills
  • Team Player and has Can Do attitude
  • Preparing Treatment Room for Heart Specialist
  • Cheerful, Enthusiastic

Timeline

MDT Admin Officer

Mater Hospital
09.2023 - Current

Medical Secretary

Pacific Heart Center
06.2017 - 06.2018

Front Desk Receptionist

Maitland Private Hospital
04.2016 - 06.2018

GED -

TAFE

GED -

Jawaharlal Nehru Technological University

High School Diploma -

Board of Intermediate Education

High School Diploma -

Board of Secondary Education

GED -

Board of Studies Teaching & Educational Standards

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Chaitanya Pendyala