Chaitanya Sravanthi Modela
Brisbane
Summary
Process specialist with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and deliver consistent performance. Skilled in process optimization, data analysis, and workflow management. Reliable and efficient, excelling in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Process Associate
FLAT WORLD SOLUTIONS PVT LTD
10.2018 - 05.2025
- Company Overview: Flat world Solutions (FWS) is a global corporation offering solutions in IT, Business Consulting and Outsourcing Services. Founded in 2002 and incorporated in 2006 with the single-minded purpose of using technology to equip and enable businesses build efficiency, negate global distances, save time and increase bottom lines worldwide, Flat world has earned in stripes with a decade of satisfying experiences.
- Identifying the indexing documents in a given loan package and separating them in each and every documents correctly.
- CREDIT: Credit documents like Credit Report & Mortgage Statements, etc.
- INCOME: Income documents like Paystubs, Tax Returns/Tax Transcripts, VOE, & VVOE, and Investment Statements etc.
- ASSETS: Assets documents like Bank Statements, Asset other and 401K, etc.
- In Index Review we come across many documents where we need to verify the given document name is correct or wrong and re index it correctly. Review of docs such as Note, Disclosure other, Title Insurance etc.
- Post-Closing: Post-closing is a process where we verify all the documents like signed Closing Disclosure, Loan Estimate, Change Of Circumstances etc.;
- Checking the Checklists for Normal and Housing Loans.
- Type of loans worked is FHA, VA, Conventional, USDA.
- Post-Closing Review: Reviewing the closed loan package for the completeness of the document and make the loans sellable in the secondary market. It is a process after Funding in Mortgage cycle.
- In Post-Closing we come across many Closing documents where we need to verify mainly signature and date from the day of Close. Review of docs such as Note, Mortgage/DOT, Final HUD-1/Closing Disclosure, GFE/ Loan Estimate, Uniform Residential loan Application, and so on.
Customer Service Representative
HCL Technologies
07.2016 - 08.2018
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Managed high-volume calls, ensuring timely response and maintaining customer satisfaction standards.
- Documented customer interactions accurately in CRM system to track service performance and follow-up actions.
- Collaborated with cross-functional teams to escalate complex issues and enhance overall service quality.
Education
B.TECH - C.S.E
NALANDA INSTITUTE OF ENGINEERING AND TECHNOLOGY
GUNTUR05-2015
INTERMEDIATE -
KRISHNAVENI JUNIOR COLLEGE
GUNTUR03-2011
SSC - undefined
VIDWAN PUBLIC SCHOOL
Skills
- Workflow management
- Application verification
- Process mapping
- Production deadline management
Timeline
Process Associate
FLAT WORLD SOLUTIONS PVT LTD
10.2018 - 05.2025
Customer Service Representative
HCL Technologies
07.2016 - 08.2018
SSC - undefined
VIDWAN PUBLIC SCHOOL
B.TECH - C.S.E
NALANDA INSTITUTE OF ENGINEERING AND TECHNOLOGY
INTERMEDIATE -
KRISHNAVENI JUNIOR COLLEGE