Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Monika Penmetsa

SOUTH MORANG

Summary

I am seeking an opportunity to work in customer service role which I had an experience in past so I feel that I can quickly pick up the role of customer service

I am experienced as a focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Offering four years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.

Also I did serve as a client service assistant for a consultancy helping and understanding the needs of students for studying abroad in search of better opportunities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Sales Representative and Admin

Maxcess Rotometrics
01.2023 - 01.2024
  • Managed incoming calls, emails, processing orders and online requests from customers efficiently.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
  • Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.

FSA and Lifestyle Assistant

Mercy Place Aged Care
12.2022 - Current
  • Knowledge of food safety regulations.
  • Following dietary recommendations for the residents.
  • Assist with dishwashing cleaning and preparing tables for the service.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
  • Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
  • Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.

Vote Counting Officer

Victorian Electoral Commission
11.2022 - 01.2023
  • Managed high volume of online voting.
  • Data entry.
  • Ballot counting.
  • Improved overall department efficiency by streamlining and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.

Lab Operator

Rotometrics Australia Pty Ltd
12.2021 - 07.2022
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Worked closely with lab staff on special projects.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Reduced turnaround time on lab results by Number% through Action.
  • Managed multiple tasks and met time-sensitive deadlines.

PCA

Menarock life williowbrae
07.2016 - 12.2021
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Organized and maintained general supply storage areas.
  • Documented observations and baseline measurements in medical records.

Medical Receptionist

Meadow Glen
04.2015 - 06.2015
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Consultant

Bhavya Consultancy
09.2011 - 11.2012
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation and data modeling.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Bachelor of Science - Chemistry

Andhra University
Visakhapatnam, Andhra Pradesh, India
04.2012

Skills

  • Customer service
  • Data entry
  • Patient services
  • Hospice and palliative care
  • Healthy meal preparation
  • Feeding assistance
  • Adaptable
  • Medical Records Management
  • Case Management
  • Patient Management
  • Teamwork and Collaboration
  • Lab operator
  • Metal Printing

Certification

  • Certificate 3 in Aged Care
  • First Aid
  • Food Health and Hygiene


References

Name- William Groome

Position-Sales Manager 

Email- WGroome@maxcessintl.com

T- 0419542092


Name- Laxman Mukthavaram

Position - Head chef 

Email - LMukthavaram@mercy.com.au

T- 0430104012.


Name- Bindu Vaidya

VCGS Customer care

Bindu.vaidya@vcgs.org.au



Timeline

Customer Sales Representative and Admin

Maxcess Rotometrics
01.2023 - 01.2024

FSA and Lifestyle Assistant

Mercy Place Aged Care
12.2022 - Current

Vote Counting Officer

Victorian Electoral Commission
11.2022 - 01.2023

Lab Operator

Rotometrics Australia Pty Ltd
12.2021 - 07.2022

PCA

Menarock life williowbrae
07.2016 - 12.2021

Medical Receptionist

Meadow Glen
04.2015 - 06.2015

Consultant

Bhavya Consultancy
09.2011 - 11.2012

Bachelor of Science - Chemistry

Andhra University

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Monika Penmetsa