Chaitra Jayakumar Kotagal
Parramatta
Summary
Committed and certified Scrum master cum Project Manager with over 12 years passion and interest in driving and delivering projects on time within budget through improved productivity, performance and cost control. Broad experience leading both fortune 500 and “Boutique” firm environment. Capability of managing complex, high-visibility technical projects. Excellent at task prioritization, project budgeting, risk management and workflow optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agile Delivery Manager
Innowell Pvt Ltd
05.2021 - Current
- Led cross-functional teams to enhance delivery efficiency and customer satisfaction.
- Implemented process improvements that streamlined operations and reduced bottlenecks.
- Led as a PoC for Security and Penetration testing of multiple Apps. Was the key person to drive the ISO270001 certification and maintaining the same since the last 3 years.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Coordinated project timelines, ensuring on-time delivery of services and products.
- Developed strategic plans to optimize resource allocation and minimize operational costs.
- Analyzed performance metrics to identify trends and drive data-informed decision-making.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Project Master Cum Scrum Master
Events Entertainment and Hospitality
09.2020 - 04.2021
- As a Project manager and Scrum master lead the IT / business teams on the Cloud migration from on-premise systems to AWS which was their biggest transformation project in the last decade. This involved 4 Business Units spread across multiple domains (Entertainment, Digital, Hotels, Corporate etc) with each BU comprising of Project team and Vendors across different geographical locations.
- Devised and executed strategies for successful outcome of the project. Setup sprint 0 - plan the project from Inception and planning, spike sessions - Project Roadmap, execution to closure.
- Understand the product planning lifecycle and effectively manages the product backlog in collaboration with the Product Owner.
- Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives;
- Followed the Project Roadmap and Ensuring project meet deadlines. Managed project progress and adapt work as required
- Facilitated test-driven development on all projects increasing quality by 17% (benchmarked against historical data).
- Build and Maintain Risk Register throughout the Project, targeting zero Privacy related data breaches or other regulatory issues and maintaining awareness across the team of the risks involved
- Handled Budget and invoices from multiple vendors and tracked Project Financials on a biweekly basis to make sure the CAPEX and OPEX costs are on track.
- Managed verbal and written communication to multiple Stakeholders (Leadership, Program Management, Technical Management, Vendors etc) on a day-to-day basis.
Scrum Master
Woolworths Group
05.2019 - 06.2020
- As a Scrum Master, Delivered more than 10 projects with budgets from $50,000 to $2 million on-time and on-budget across multiple facets of Woolworths loyalty program and Data governance projects.
- Administered geographically challenged team with all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on Agile process and promote self-organised and cross functional teams.
- In addition to serving, educating, reinforcing Agile to specific squad as a scrum master, also served as leading scrum of scums.
- Enabled Agile team to increase its throughput by 15% through use of swarming around features and other high-collaboration approaches, such as paired programming, brainstorming etc.
- Defining Roadmaps, user stories to epics, managing the progress & priority of the backlog and ensuring the team understand the goals
- Created comprehensive functional requirements, prioritized them for all sprint meetings and work towards continuous delivery of features.
- Responsible for release train management: dependencies, challenges and risks.
- Managed risks which involved identifying, assessing, analysing, defining, and implementing risk responses, monitoring, and managing them.
- Strong analytical and reporting writing skills to document risks & controls, develop process maps and, support in control testing.
- Facilitate the constructive resolution of conflicts which may arise both internally and externally to the teams.
- Assessed and report standard metrics including sprint burn down and team health and worked to drive continuous improvements and innovate new approaches.
- Support and work collaboratively with Product Owners, engineering teams and release teams and other stakeholder community through the release phase.
- Developed and documented procedures and facilitating knowledge transfer in agile delivery techniques
Scrum Master
Apple Technologies, Cognizant Solution Technologies
08.2016 - 09.2018
- As a scrum master, successfully determined gaps in team and department performance, developed improvement plan and improved performance. Delivering accurate, timely work to ensure that digital can perform its function well, and service customers.
- Established program level cadence and driving program level agile ceremonies.
- Managed project scope to ensure delivery was compliant with scope commitment.
- Ensured compliance of design, development, and unit test of applications in accordance with established standards
- Ensured compliance and participate in technical design discussion and to review technical documents and assisting in writing user stories.
- Managed Stakeholders at all levels and communication standards set across all the required stakeholders.
- Promote Agile testing in terms of functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Analysing the risks to the project / products in priority and maintaining risk registers to highlight and follow up
- Established stakeholder registry, performed gap analysis and presented business case to sponsoring partners.
- Facilitated the constructive resolution of conflicts which may arise both internally and externally to the teams
Scrum Master / Senior Quality Analyst
SAP Labs
05.2010 - 08.2016
- Served as a servant leader for over 3 years in addition to working as a Quality analyst., Managed highly complex IT projects through a vast spectrum of Financial and banking, CRM and HCM projects impacting all areas of enterprise and crucial to bottom-line success.
- Demonstrated experience at driving Agile transformations from design to implementation
- Protected the development team from outside distractions, impediments, or team conflicts and maintain focus on product backlog project timeline.
- Directed and lead product engineering teams from Project initiation through the delivery of final product.
- Tracked and managed product backlog, burndown metrics, velocity and task breakdown.
- Develop and maintain effective working relationships and open channels of communication to provide and obtain information, and ensure effective management and implementation of expectations, standards and outcomes.
- Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
- Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
- Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
- Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
- Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.
- Addressed problems through risk management and contingency planning.
- Active participation in Technical discussions and experienced in defining user stories.
- Published papers on SAP Forums and Blogs, participated at conferences as speaker in well-known forms like TECHed and contributed to Agile interest groups
- Support and work collaboratively with Product Owners, engineering teams and release teams and other stakeholder community through the release phase.
Education
MBA - Business Administration and Management
Indian Institute of Management Bangalore
01.2018
Bachelors of Engineering - Information Technology
Sir M V I T, Bangalore India
01.2009
Skills
- CSM Certified
- Experience in data migration projects
- Risk Mitigation and Management
- Strong stakeholder engagement
- Agile Methodologies
- Process Improvement
- Design Thinking
- Business Process Management and Change Management
- Strong Software Development background
- Requirement Gathering
- Conflict management
- Client rapport
Certification
- Certified Scrum Master (CSM)
- Certified on HTML5 and CSS3
Accomplishments
- Awarded for Best Employee with SAP - 2011, 2012, 2014
- I have coached many struggling teams and helped them achieve performance measured by faster development, higher quality and fewer roll backs.
Timeline
Agile Delivery Manager
Innowell Pvt Ltd
05.2021 - Current
Project Master Cum Scrum Master
Events Entertainment and Hospitality
09.2020 - 04.2021
Scrum Master
Woolworths Group
05.2019 - 06.2020
Scrum Master
Apple Technologies, Cognizant Solution Technologies
08.2016 - 09.2018
Scrum Master / Senior Quality Analyst
SAP Labs
05.2010 - 08.2016
Bachelors of Engineering - Information Technology
Sir M V I T, Bangalore India
MBA - Business Administration and Management
Indian Institute of Management Bangalore
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