Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHAKRADHAR REDDY

Saint Albans,VIC

Summary

Dedicated and results-driven professional with a strong background in leadership, team management, and customer service. Experienced in various retail roles, including sales representation and assistant store management. Skilled in driving sales, enhancing customer experiences, and managing all aspects of store operations. Committed to fostering a positive work environment and achieving targets.

Overview

3
3
years of professional experience

Work History

Marketing specialist and Customer Service Support

VICTORIAN POWER SAVERS
02.2022 - Current
  • Managed access, configuring and administering accounts and user profiles
  • Trained customers one-on-one to use company products
  • Resolved issues by collaborating between internal team members and field personnel
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Built trusting relationship with customers to better understand needs
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Delivered fast and friendly service to handle questions and service complaints
  • Documented, researched and resolved customer service issues
  • Managed customer calls efficiently in fast-paced call center environment
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Anticipated needs and resolved problems to keep customers happy.

Customer Service Associate (PART TIME)

EG FUELS
02.2022 - Current
  • Used POS systems to calculate and complete customer orders and transactions
  • Interacted with customers, promoting excellent service and experiences to generate repeat business
  • Handled exchanges, returns and refunds
  • Drove sales by identifying customer needs and making product and service referrals
  • Offered customers information about products, services, prices and special offers
  • Processed customer transactions according to established policies and procedures
  • Maintained knowledge of products and services to promote, upsell and cross-sell
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Answered phones and resolved customer issues and complaints
  • Used various tools and resources to identify trend behaviors to improve individual and team performance
  • Referred unresolved customer grievances to designated departments for further investigation
  • Set up customer accounts in system and updated details to reflect current information.

Customer Service Representative

VICTORIAN POWER SAVERS
01.2021 - 02.2022
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Documented all call information according to standard operating policies and procedures
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken
  • Conferred with customers by telephone or in-person to provide information about products or services
  • Referred unresolved customer grievances to designated departments for further investigation.

Education

MASTERS IN INFORMATION TECHNOLOGY AND SYSTEMS - SOFTWARE ENGINEERING -

VICTORIAN INSTITUTE of TECHNOLOGY
MELBOURNE, VICTORIA
12.2021

BACHELOR OF TECHNOLOGY - ELECTRONICS and COMMUNICATIONS -

JNTUH
HYDERABAD, TG
05.2019

Skills

  • Team collaboration
  • Appointment scheduling
  • Regulatory compliance
  • Upselling and cross-selling
  • Point of sale systems
  • Clerical support
  • Strong communication
  • Problem-solving
  • Multi-line phone systems
  • Hospitality and accommodation
  • Complaint investigation
  • Order documentation
  • Inbound call management
  • Account updates
  • Word processing
  • Good communication
  • Positive attitude
  • Scheduling
  • Data analysis
  • Social perceptiveness
  • Customer Service
  • Reliable Transportation
  • Team Player
  • Satisfactory Driving Record
  • Relationship Management
  • Erp System

References

MOHAMMED, SENIOR MANAGER - VICTORIAN POWER SAVERS, 0468790288

Timeline

Marketing specialist and Customer Service Support

VICTORIAN POWER SAVERS
02.2022 - Current

Customer Service Associate (PART TIME)

EG FUELS
02.2022 - Current

Customer Service Representative

VICTORIAN POWER SAVERS
01.2021 - 02.2022

MASTERS IN INFORMATION TECHNOLOGY AND SYSTEMS - SOFTWARE ENGINEERING -

VICTORIAN INSTITUTE of TECHNOLOGY

BACHELOR OF TECHNOLOGY - ELECTRONICS and COMMUNICATIONS -

JNTUH

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