Chalara Chiarelli
Melbourne,VIC
Summary
A highly motivated and results-driven professional with years of management experience, complemented by a Bachelor's degree in Information Systems. Proven ability to cultivate professional relationships with co-workers, staff, and clients while effectively managing administrative and sales teams. Adept at working independently as a leader and collaboratively as a team member. Possesses strong business acumen and decisive judgment to consistently exceed organizational goals. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Manager
SECOND AVENUE HAIR
01.2010 - Current
- Maintained customer relations and coordinated promotions to increase and create new revenue
- Interviewed, hired and trained staff
- Implemented successful promotional strategies and reductions in costs that grew revenue
- Increased the salon profits through cutting costs and ensuring staff compliance with procedures
- Reviewed daily and overall financials to ensure profitability
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Updated Software and trained workers on how to use it effectively
- Worked closely with product specialists to manage sales effectiveness
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Build up loyal clientele
- Provide various hair services including, hair color, blow wave
- Working as a member of a high quality salon team to ensure meet the salon performance expectation
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Completed bi-weekly payroll for employees.
Senior Hairstylist
Second Avenue Hair and Beauty
01.2003 - 01.2010
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
Education
Master of Science - Master Of Cyber Security
Swinburne University of Technology
Melbourne, VIC07.2026
Bachelor of Arts - Information System
Holmesglen Institute
Chadstone, VIC07.2024
Certificate Iv Bookkeeping - Certificate IV Bookkeeping & Accounting
Accounting Swinburne University Of Technology
Hawthorn, VIC08.2019
Diploma Hair & Beauty - Diploma Hairdressing
Australian Hair & Beauty
Melbourne, VictoriaSkills
- Accounts Payable
- Amazon Web Services
- Customer Satisfaction
- Hiring and Training
- Enterprise Resource Planning Software
- Java
- JavaScript
- Leadership and Management
- Marketing Planning
- Microsoft Project
- Office Management
- Operations Management
- Sales Management
- Social Media Platform
Personal Information
Title: Manager
Certification
MasterCard Cyber Job Simulation - Forage
IBM Data Analytics Essentials - Coursera
Google Cybersecurity Professional Certificate - Coursera
Timeline
Administrative Manager
SECOND AVENUE HAIR
01.2010 - Current
Senior Hairstylist
Second Avenue Hair and Beauty
01.2003 - 01.2010
Master of Science - Master Of Cyber Security
Swinburne University of Technology
Bachelor of Arts - Information System
Holmesglen Institute
Certificate Iv Bookkeeping - Certificate IV Bookkeeping & Accounting
Accounting Swinburne University Of Technology
Diploma Hair & Beauty - Diploma Hairdressing
Australian Hair & Beauty
MasterCard Cyber Job Simulation - Forage
IBM Data Analytics Essentials - Coursera
Google Cybersecurity Professional Certificate - Coursera
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