Summary

Overview

Work History

Education

Skills

Timeline

Chalcis Kong

Providing Excellent Patients' Experiences And Patient-Centred Care

Bexley

Summary

Experienced with patient care and clinical operations, consistently ensuring optimal health outcomes. Strong understanding of team coordination to deliver exceptional healthcare services. Eager to learn skills to help and empower people in need.

Overview

years of professional experience

Work History

Full Time Medical Administrator + Receptionist

I-Med Radiology Network

04.2021 - Current

Monitoring appointments, doctors and sonographers' rosters
Handle Medicare billings, claims and rejections
Handle medical records enquiries from subpoena, lawyer firms and work compensation
Make appointments for patients via phone or in person, specialized in Computed Tomography Coronary Angiography bookings
Maintain strong working relationships with patients, referrers, staff, managers, 3rd party providers – including insurance companies, workers compensations, Medicare.
Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
Keep confidential information safe
Assist patients those cannot speak English to fill out forms and provide interpretation when necessary

Full Time Administrative Officer

Hurstville Private Heart Centre

09.2018 - 03.2021

Making appointments and answering incoming calls in a friendly and professional manner
Billing – Medicare, patient accounts and banking
Tracing up medical records for doctors
Keep confidential information safe
Maintaining good relationships with the other health allied facilities

Full Time Medical Receptionist

I-Med Radiology Network (transition from Capital Radiology to I-Med Radiology Network in 2017)

03.2016 - 08.2018

Manage medical reception and clinic administration services
Schedule patient appointments/medical procedures and keep confidential information safe
Trace up medical report and monitor reporting status
Assist patients those cannot speak English to fill out forms and provide interpretation when necessary

Casual Medical Receptionist

Sussex Day Surgery

08.2015 - 03.2016

Handle day surgery admissions and paper works
Handle billing and cash transactions
Maintain patient medical records, coordinating health funds
Schedule patient appointments/medical procedures and keep confidential information safe

Care Assistant

Hong Kong Christian Service – Cheung Wah Child Care Centre

09.2014 - 01.2015

Assist to teach and take care of children those with special needs (e.g. ADHD & ASD)
Assist to train children in a positive way
Singing and playing games with children while having music lessons

Call Centre Attendant

The Upper House

04.2012 - 04.2014

Handle phone enquiries and requests to help create a memorable and enticing experience for both in-house and external hotel guests (e.g. help guests to book limousine service, air tickets, local tours, helicopter service, and provide some local travel recommendations to guests, etc.)

Financial Roadshow Officer

Wonderful Sky Financial Group Ltd. (IR Global Roadshow Ltd.)

09.2011 - 04.2012

Involve in coordination of the schedules, logistics & details for roadshow with team members
Organize and manage int’l IPO roadshows. e.g: pre-production preparation, budget management, and as main contact for clients and bankers
Liaise and arrange all IPO roadshow related events, e.g: investors group meeting, live media press conference & investor one-on-one meetings globally

Communications Associate

Moody’s Investors Service

07.2010 - 06.2011

Assist in event logistics within the communications team, e.g. handling briefings/conference/sponsorship forums (with Euromoney & Finance Asia) & teleconferences. Hold 33 briefings and conferences for a year. No# of participants: Max: 100
Work closely with editors, translators and analysts to prepare the press release and reports for clients
Management of communications support material and client's database

Marketing Executive

Marriott Vacation Club Int’l, Asia Pacific (HK) Pte. Ltd.

06.2008 - 07.2009

Promote Marriott Vacation Club Int’l through performing on-ground promotion at various locations in HK, e.g. Marriott hotel properties, airport
Maintain excellent relationship with existing clients & grow the accounts
Participate in exhibitions, e.g. Int’l Travel Expo, etc

Education

Diploma - Creative Arts and Health

University of Tasmania

06-2026

Certificate IV - Health Administration

Health Industry Training

10-2018

Certificate III - Spoken and Written English

Navitas College

06-2017

Advanced Professional Diploma - PR & Communications Management

The Chinese University of Hong Kong (School of Continuing And Professional Studies)

03-2012

Bachelor of Arts - Travel Industry Management, Travel Retailing

The Hong Kong Polytechnic University (School of Professional Education & Executive Development)

11-2007

Associate Degree - Hospitality Management, Hotel Business

Caritas Bianchi College of Careers

08-2005

High School Diploma -

HKTA The Yuen Yuen Institute No. 2 Secondary School

Hong Kong

04.2001 -