Chalisa Gonzalez Bolaños
Kirribilli,NSW
Summary
Administrative professional with 10 years of experience, skilled at offering high-level administrative support to senior-level staff.
I can successfully manage high-volume workloads in rapidly changing environments and expertly assist in travel management, expense tracking and schedule coordination.
Overview
14
14
years of professional experience
Work History
Executive assistant to the CEO
Gusa Capital
Playa Del Carmen, Mexico.
08.2013 - 07.2023
- Managed day to day operations of company income and expenses.
- Responsible for coding vendor invoices to proper general ledger accounts.
- Prepared monthly and annual total income reports for management.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events for the company such as team building activities and the annual Christmas party.
- Promoted team productivity by keeping supplies organized and well-stocked.
Vacation Club Sales Hostess
Sandos Hotels & Resorts
Playa Del Carmen, Mexico.
11.2010 - 07.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the sales presentation check in.
- Determined if a potential customer had certain characteristics that would qualify them as a sales prospect.
- Developed customer service by working closely with sales team for seamless customer experience across all channels.
- Used Navision software to keep record of sales and customer information.
Call Centre Agent
Sandos Hotels & Resorts
Playa Del Carmen, Mexico
05.2009 - 10.2010
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Arts - Philosophy
Universidad Panamericana
MexicoSkills
- Microsoft Windows
- MacOS
- Advanced MS Office Suite
- Excellent communication skills
- Fluent in 2 languages (English, Spanish)
- Bookkeeping
- Time management and organization
- Event Planning
- Expense Reporting
- Presentation Development
- Office Management
- Payroll
Timeline
Executive assistant to the CEO
Gusa Capital
08.2013 - 07.2023
Vacation Club Sales Hostess
Sandos Hotels & Resorts
11.2010 - 07.2013
Call Centre Agent
Sandos Hotels & Resorts
05.2009 - 10.2010
Bachelor of Arts - Philosophy
Universidad Panamericana