Chalita Chanta
Sydney,Australia
Summary
10 years in customer service experience within the hospitality industry .Personable and friendly with guest and colleagues alike, honest and hardworking individual. Background in bar&bistro,restaurant, Front office department and some wearehous job experience.
Overview
10
10
years of professional experience
Work History
Bistro Attendant / Gaming Attendant
Manhattan Bar And Bowl/Newmarket Hotel
06.2022 - Current
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Promoted special events and promotions to customers, boosting overall sales revenue.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
- Provided knowledgeable recommendations on menu items helping guests make informed decisions.
Warehouse Worker
Belway Labour Management Pty Ltd
10.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Gaming Attendant
Lake Hotel
06.2020 - 06.2022
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Answered guest questions to provide fun game experience.
- Trained new recreation attendants on safety procedures and customer service tactics.
Gaming Attendant
Aurora Rooftop Hotel
09.2019 - 03.2020
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Issued tickets to customers and collected payment and fees for desired services.
Waitstaff
Two Monsoons Thai Restaurant
02.2019 - 09.2019
- Took order, served meals, set and clear table, and deal with the exchange of money at a fast-placed restaurant.
Waitress and Cashier
Blue Elephant Thai Restaurant
05.2018 - 10.2018
- Interacting with customers, taking order, food and beverage serving, EFTPOS till work, cash handling and clearing table
- Assist kitchen staff in food preparation.
Guest Service Agent (GSA)
Deevana Patong Resort and Spa Phuket
01.2017 - 05.2018
- Responsible for welcoming guest to the hotel in a polite, friendly and helpful manner
- Dealing with check-in, Check-out, late arrivals and early check-out
- Taking payment from guest in the form of cash or credit card
- Answering telephone, dealing with and resolving customer complaints.
Promotion Girl
Thai Beverage and Dhossapaak Company
06.2014 - 12.2017
- Be friendly with patrons, persuades customer to buy company product
- Check the product which should be in order, report selling daily to marketing team.
Receptionist
B2 Boutique and Budget Hotel
05.2017 - 11.2017
- Receive visitors and greet visitor appropriately
- Checked guest in and out of hotel, answer and address incoming phone call in a time and polite manner
- Monitor and record cash payments, photography and collate document.
Education
Diploma - Marketing And Communication
Mercury Colleges
Sydney, NSWCertificate IV - Marketing And Communication
Mercury College
Sydney, NSW08.2023
Diploma - Leadership And Management
MEGA College
Sydney, NSW07.2021
Certificate IV of Business Administration General English -
Sydney School of Business and Technology (SSBT)
Sydney, Australia04.2019
Bachelor of Liberal Arts, English Major -
Mae Fah Luang University
07.2017
High School, English-Math Program -
Phayao Pittayakom School
03.2011
Skills
- Customer Service
- Cash Handling
- Customer-focused
- Computer Skills
- POS System Operation
- Beverage Making and Delivery
- Food safety and sanitation
- Food service standards
Skill Licence
- Microsoft office; Word, Excel, Power point, paint
- Driving license
- RSA&RCG license
Timeline
Bistro Attendant / Gaming Attendant
Manhattan Bar And Bowl/Newmarket Hotel
06.2022 - Current
Warehouse Worker
Belway Labour Management Pty Ltd
10.2021 - 07.2022
Gaming Attendant
Lake Hotel
06.2020 - 06.2022
Gaming Attendant
Aurora Rooftop Hotel
09.2019 - 03.2020
Waitstaff
Two Monsoons Thai Restaurant
02.2019 - 09.2019
Waitress and Cashier
Blue Elephant Thai Restaurant
05.2018 - 10.2018
Receptionist
B2 Boutique and Budget Hotel
05.2017 - 11.2017
Guest Service Agent (GSA)
Deevana Patong Resort and Spa Phuket
01.2017 - 05.2018
Promotion Girl
Thai Beverage and Dhossapaak Company
06.2014 - 12.2017
Diploma - Marketing And Communication
Mercury Colleges
Certificate IV - Marketing And Communication
Mercury College
Diploma - Leadership And Management
MEGA College
Certificate IV of Business Administration General English -
Sydney School of Business and Technology (SSBT)
Bachelor of Liberal Arts, English Major -
Mae Fah Luang University
High School, English-Math Program -
Phayao Pittayakom School
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