Challayamma Kotikalapudi
Melbourne,VIC
Summary
Dedicated and motivated computer science professional with a strong foundation in education support and a recent completion of the Azure Cloud Practitioner course. Seeking a challenging and dynamic role as a Customer service Representative to leverage my technical skills and commitment to give every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cloud Technical Intern
Generation Australia
08.2023 - 12.2023
- Graduated by Generation Australia's 16 week, part time intensive Cloud Practitioner Program facilitated by Academy Xi Whilst this is also education, commitment is minimum of 35 hours per week with task and project requirements. Learned not just technical skills within Cloud but also behavioral and mindset skills.
- Installed Ubuntu Linux server and practiced Linux commands. Python coding in A Cloud guru lab. Exposure to GitHub and Jenkins. Successfully completed team-oriented project of Application Deployment in Azure via CI/CD Pipeline in GITHUB. Within team, there was a combination of maintaining, supporting, and monitoring cloud infrastructure.
- Successfully completed Technical Report writing for a project. Worked on hands-on labs directly, worked on individual Python Project and group projects.
- Sufficient knowledge in comprehensive cloud solutions in microsoft azure cloud environment. Explored multi cloud systems and management of hybrid cloud solutions. Hand on experience in managing virtual Networks,and subnets.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
Educator
Randstad
01.2022 - 07.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
Customer Service Representative
Younify
Hydrebad., INDIA.
11.2020 - 12.2021
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Certified Teacher Assistant
Anzuk Education
03.2018 - 11.2019
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Assistant Professor
VSL Engineering College
01.2012 - 03.2014
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Revised course objectives, course materials, instructional and assessment strategies for CSE & IT courses.
- Supported weekly IT lab sessions(C,C++,Java), contributing to student engagement, comprehension and learning objectives.
Education
Cloud Computing Graduate - Information Technology
Genration Australia
12.2023
Certificate-IV in Education Support -
Hammond Institute
05.2019
Master's - Computer Science
JNTUK
04.2014
Bachelor's - Computer Science
JNTUK
04.2012
Skills
- Time Management
- Adaptability
- Good problem-solving skills
- Attention to Detail
- Quick learning/Individual contribution
- Lesson Planning
- Parent Interaction Program Development
- Curious to learn
- Scrum Framework
- Linux Essentials, Python, DevOps
- Azure Cloud Fundamentals
- Operating Systems: Windows, Linux
- MS Office, Microsoft Power Point, Excel & Network troubleshooting
Certification
Microsoft Certified: Azure Fundamentals, LPI Linux Essential Certified, Devops Essentials.
Languages
English
Full Professional
Timeline
Cloud Technical Intern
Generation Australia
08.2023 - 12.2023
Educator
Randstad
01.2022 - 07.2023
Customer Service Representative
Younify
11.2020 - 12.2021
Certified Teacher Assistant
Anzuk Education
03.2018 - 11.2019
Assistant Professor
VSL Engineering College
01.2012 - 03.2014
Cloud Computing Graduate - Information Technology
Genration Australia
Certificate-IV in Education Support -
Hammond Institute
Master's - Computer Science
JNTUK
Bachelor's - Computer Science
JNTUK
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