HOLLIE CHALMERS
Ryde,NSW
Summary
Motivated professional with 5 years of experience in retail, childcare, and administration, seeking a customer service role. Excels in diverse environments with strong interpersonal skills and attention to detail. Committed to delivering exceptional service, exceeding expectations with empathy and compassion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration
HealthShare NSW
St Leonards, NSW
04.2022 - Current
- Operator of an IT project management system, My responsibilities include documenting, scheduling, managing, and monitoring tasks and resources (cleaners, service support officers)
- Handled all ll task request made via phone, email. or radio.
- Documenting task requests for waste, linen, maintenance, pest and gardening department whilst outsourcing for miscellaneous inquiries.
- Providing training and mentoring to new colleagues.
Early Learning Teacher
ToBeMe
Five Dock, NSW
03.2023 - 08.2023
- Ensured compliance with regulations, policies, procedures
- Prepared and delivered engaging activities, whilst catering for each students needs, created detailed reports for activity or incident
- Maintained cleanliness and food handling standards, conducted regular assessments to identify potential hazards and risks
- Demonstrated ability to manage multiple tasks, in a fast-paced environment whilst always going beyond and above for the children, co-workers, and parents.
Customer Service Team Member
Woolworths
Central Coast, NSW
11.2017 - 01.2022
- Cash handling and POS systems, product knowledge, problem-solving skills, organization, and teamwork. Performed opening and closing duties, including store cleaning and restocking.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers and staff.
- Provided assistance across various departments in response to staffing shortages.
Education
Higher School Certificate -
Tuggerah Lakes Secondary College
Bateau Bay, NSW11-2020
Skills
- Attention to detail
- Effective Communication
- Customer Service
- Adaptability and Flexibility
- Empathy and patience
- Multitasking capabilities
Certification
- Full Australian Drivers Licence
- First Aid Certificate
- Working with Children's Check
- CPR Certificate
Volunteer Experience
- Animal Justice Party, Sydney 2024.
- Salvation Army, Bateau Bay, 2020.
- Share The Dignity, Central Coast, 2018-2020
References
- Ric Brillon, HealthShareNSW, +61408019364, Facilities Management
- Yohanes Halim, HealthShareNSW, +61468560080, Helpdesk Supervisor
Awards
- Leadership/ Community Award 2020
- Zonta International Award 2020
- Lions club Scholarship 2020-2022
Timeline
Early Learning Teacher
ToBeMe
03.2023 - 08.2023
Administration
HealthShare NSW
04.2022 - Current
Customer Service Team Member
Woolworths
11.2017 - 01.2022
Higher School Certificate -
Tuggerah Lakes Secondary College
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