Chamath De Silva
Rokeby,Australia
Summary
Banking professional with 13 years of experience at Hatton National Bank, specializing in financial services and customer relationship management. Demonstrated success in improving customer engagement and optimizing operations through strong analytical and technical skills. Focused on delivering customized solutions and promoting collaboration to achieve high client satisfaction.
Overview
14
14
years of professional experience
Work History
Cleaner & Garbage Runner
Collings Services
, Australia
02.2025 - Current
- Working as a full time cleaner and a garbage runner at Hobart Airport.
Bank Associate
Hatton National Bank
, Sri Lanka
01.2011 - 01.2025
Processed daily cash transactions, cheque deposits, and fund transfers with accuracy and compliance.
- Managed inward and outward cheque clearing to prevent fraud through detail verification.
- Coordinated interbank settlements with Central Bank and Clearing House.
- Assisted customers in obtaining Mortgage, Personal, and Microfinance Loans through credit assessments and document verification.
- Conducted field visits for microfinance clients to verify proper fund utilization.
- Handled Vehicle Leasing Facilities, including agreement processing and dealer coordination.
- Processed Credit Card applications, evaluated customer eligibility, and resolved disputes effectively.
- Ensured compliance with regulatory guidelines during Foreign Remittances and facilitated timely fund transfers.
Marketing and Customer Engagement Specialist
Students In AUS Pty Ltd.
, Australia
01.2023 - 01.2024
- Addressed customer concerns and provided tailored solutions to meet individual needs.
- Collaborated with marketing teams to develop strategies that resonated with the target audience, resulting in increased customer engagement.
Education
Master in Business Administration -
Cardiff Metropolitan University
UK01.2019
G.C.E Advanced Level - Obtained 2C's & 1S
Kingswood College
Kandy, SL01.2010
Skills
- Banking and financial services expertise
- Customer service and relationship management
- Leadership and teamwork
- Analytical and strategic thinking
- Technical proficiency
- Initiative and self-discipline
References
- Mr. Izmee Laxana, Financial Accountant, Southern Cross Care (TAS) Inc., 0426 887 890, izmeelaxana@gmail.com
- Mr. Lakmal Fonseka, Branch Manager, Hatton National Bank PLC, +94 71 533 4083, Lakmal.fonseka@hnb.lk
Professional Competencies
Processing of all kinds of loan facilities and send them for approvals., Disbursement of facilities., Follow up on timely recoveries., Strong client relationship building and retention., Exceptional customer service and conflict resolution., Team leadership and staff mentoring., Project Management and collaboration., Data analysis for process improvement., Budgeting and financial planning., Long-term business strategy development., Familiarity with banking and financial systems., Proficiency in MS office (Word, Excel, Power Point)., Knowledge in Digital banking operations., Proactively identified and resolved process inefficiencies, improving operational workflows and customer satisfaction., Maintained composure and professionalism in high-pressure situation, ensuring seamless service delivery., Demonstrated self-discipline in managing time-sensitive tasks, while meeting strict deadlines., Adaptability in dynamic work environments., Strong negotiation abilities.
Affiliations
- College senior head prefect, 2009 - 2010
- South Asian champ - Kudo Daido Juku (martial art), 2011
- Executive member, Ceylon Bank Employees Union, since 2022
- Member of the school rugby league champions team, 2008
- Mixologist and a barista
Accomplishments
- Team leader, Branch Recoveries Team, 2022 - 2025
- Best all rounder branch - Kekirawa Branch, 2016
References
References available upon request.
Timeline
Cleaner & Garbage Runner
Collings Services
02.2025 - Current
Marketing and Customer Engagement Specialist
Students In AUS Pty Ltd.
01.2023 - 01.2024
Bank Associate
Hatton National Bank
01.2011 - 01.2025
Master in Business Administration -
Cardiff Metropolitan University
G.C.E Advanced Level - Obtained 2C's & 1S
Kingswood College