Minoli Vimoshini Seneviratne Senanayake J. Mudiyanselage
91/1B, Vishnu Kovil Cross Road, Kadawatha Road, Nedimala, Dehiwala,Colombo, Sri Lanka
Summary
Dynamic professional with a proven track record at Hotel Blue Horizon & Restaurant, and Forest Dew Hotel, excelling in customer service and workflow optimization. Demonstrated ability to enhance operational efficiency and resolve customer complaints, fostering positive relationships. Skilled in multitasking and staff management, contributing to a cohesive team environment.
Overview
8
8
years of professional experience
Work History
Temporary Teller & Cashier
Peoples' Bank
01.2017 - 01.2018
- (24.01.2017 to 23.01.2018)
- Contributed gainfully to the day-to-day activities of the branch.
Intern
Colombo National Museum
12.2021 - 12.2021
- (22.12.2021 to 31.12.2021)
- Worked as a trainee on overall tasks to support staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Reception Management Officer
Hotel Blue Horizon & Restaurant
08.2022 - 12.2022
- (01.08.2022 to 31.12.2022)
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
Trainee Front Office Manager
Hotel Blue Horizon & Restaurant
01.2023 - 09.2023
- (01.01.2023 to 30.09.2023)
- Learned new materials, processes, and programs quickly.
Hotel and Restaurant Assistant Manager
Hotel Blue Horizon & Restaurant
10.2023 - 02.2024
- (01.10.2023 to 01.02.2024)
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
Front Office Manager
Forest Dew Hotel
03.2024 - Current
- (18.03.2024 to present)
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
BA (Hons.) - Tourism And Cultural Resource Management
University of Kelaniya
Kelaniya, Sri Lanka06-2022
Skills
- Effective multitasking
- Workflow optimization
- Customer service and customer relations
- Staff management with staff training and development
- Strong communication and teamwork skills, contributing to a positive work environment
Languages
English
Full Professional
Sinhala
Native or Bilingual
Secondary Education
- G.C.E. Advanced Level (2016) obtained 02 'A' passes, and 01 'B' pass in the stream of Arts. District Rank- 424 (Colombo). The Index Number is 1277685.
- G.C.E. Ordinary Level (2013) obtained 02 'A' passes, 05 'B' passes, and 02 'C' passes. The Index Number is 30353866.
- G.C.E. Ordinary Level (2015) obtained 01 'S' pass for Second language (Tamil). The Index Number is 50373900.
Clubs and Societies
- Was a member of the Tourism Club, Department of Archaeology, University of Kelaniya.
- Was a member of Leo Club, University of Kelaniya.
- Was a member of the Cadet Club at Presbyterian Girls' School.
- Was a member of the Geography Society at Presbyterian Girls' School.
- Was a member of the Prefect Guild at Presbyterian Girls' School.
Timeline
Front Office Manager
Forest Dew Hotel
03.2024 - Current
Hotel and Restaurant Assistant Manager
Hotel Blue Horizon & Restaurant
10.2023 - 02.2024
Trainee Front Office Manager
Hotel Blue Horizon & Restaurant
01.2023 - 09.2023
Reception Management Officer
Hotel Blue Horizon & Restaurant
08.2022 - 12.2022
Intern
Colombo National Museum
12.2021 - 12.2021
Temporary Teller & Cashier
Peoples' Bank
01.2017 - 01.2018
BA (Hons.) - Tourism And Cultural Resource Management
University of Kelaniya
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