Chan Shuk Ying Zoey
Carlton,VIC
Summary
Dynamic professional with a strong foundation in customer service and visual merchandising. Proven ability to engage customers, understand their preferences, and create welcoming environments that enhance their shopping experience. Eager to leverage growing expertise in digital marketing to contribute to innovative marketing strategies.
Overview
3
3
years of professional experience
Work History
Receptionist
Too Far East&Co.
07.2025 - 06.2026
- Greeted and assisted visitors, creating a welcoming environment at Too Far East&Co.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed incoming and outgoing mail, handling correspondence with attention to detail.
Stylist
Rodd and Gunn
11.2024 - 05.2025
- Styled clients with customized fashion advice, enhancing their shopping experience and satisfaction.
- Engaged with customers to identify style preferences and tailor personalized recommendations.
- Maintained visual merchandising standards and displays to create an inviting shopping environment.
Boutique Assistant
Splitting Colours Jewellery
08.2023 - 10.2024
- Guided customers in selecting jewelry pieces, enhancing their shopping experience with expert product knowledge.
- Processed sales transactions using the point-of-sale system efficiently.
- Oversaw inventory levels and organized stock for efficient access and timely restocking.
Education
BBA - Global Business
RMIT University
Melbourne, VIC12-2027
Advanced Diploma of Marketing Communication -
Melbourne Polytechnic
06-2025
Skills
- Customer service
- Product presentation
- Customer engagement
- Client feedback
- Product presentation
- Team collaboration
- Communication strategies
- Social media management
- Social media management
Languages
- Fluent in English
- Fluent in Cantonese
- Fluen in Mandarin
Timeline
Receptionist
Too Far East&Co.
07.2025 - 06.2026
Stylist
Rodd and Gunn
11.2024 - 05.2025
Boutique Assistant
Splitting Colours Jewellery
08.2023 - 10.2024
BBA - Global Business
RMIT University
Advanced Diploma of Marketing Communication -
Melbourne Polytechnic