Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Websites
Timeline
Generic

CHANAKYA RAO

THORNLEIGH,AUSTRALIA

Summary

Customer Service Specialist with a robust background in actuarial studies and applied finance, skilled in providing personalized educational services that promote academic excellence. Proven leadership and analytical expertise enhance client satisfaction while driving operational efficiency. Exceptional multitasking abilities and strong communication skills, combined with meticulous attention to detail, position for success in dynamic professional settings.

Overview

1
1
year of professional experience

Work History

Customer Service Specialist

SRA Partners Accountants and Advisers
08.2024 - Current
  • Assisted clients with financial inquiries, account updates, and transaction-related concerns ensuring a seamless experience
  • Developed strong problem-solving and analytical skills, identifying financial discrepancies and providing solutions
  • Managed 10+ daily client interactions, reducing resolution times by 30% through improved efficiency and engagement
  • Ensured compliance with financial policies and risk controls, aligning with industry best practices
  • Gained exposure to financial processes, reporting, and business operations in a professional services environment

Consultant

180 Degrees Consulting
02.2025 - Current
  • Selected as a Consulting Analyst for the world's largest student-run consultancy, providing pro bono consulting services to social impact organizations
  • Collaborated with a diverse team to develop strategic solutions for real-world business challenges faced by nonprofits and social enterprises
  • Engage in market research, financial analysis, and problem-solving to drive data-driven recommendations
  • Work closely with clients and mentors to refine strategies that optimize organizational impact
  • Develop consulting skills in stakeholder engagement, structured thinking, and project management while delivering high-quality solutions
  • The world's largest student-run consultancy, providing pro bono consulting services to social impact organizations

Sales Representative

Cerebral Palsy Alliance Sydney
08.2024 - 01.2025
  • Drive sales growth by building client relationships, achieving targets, and enhancing customer satisfaction
  • Generated consistent sales growth at Cerebral Palsy Alliance by cultivating strong client relationships and exceeding satisfaction metrics through personalized service approaches
  • Championed product solutions at Cerebral Palsy Alliance while meeting ambitious targets and developing lasting customer connections through responsive communication

Education Instructor

CS Education Sydney
02.2024 - Current
  • Guide students to academic success through tailored educational services
  • Foster strong parent-student communication for enhanced learning outcomes
  • Cultivate a harmonious classroom atmosphere for effective learning

Education

BACHELOR OF ACTUARIAL STUDIES AND APPLIED FINANCE -

Macquarie University
Sydney
03.2025

HIGHER SCHOOL CERTIFICATE - Economics, Business Studies, Math Extension 1, English Extension 1, Physics

Sydney Boys High School
Sydney
12.2023

Skills

  • Customer Service
  • Sales
  • Teaching
  • Financial analysis
  • Data interpretation
  • Project management
  • Market research
  • Team collaboration
  • Stakeholder engagement
  • Telephone etiquette
  • Customer relationship management (CRM)Multi Tasking
  • Communication
  • Attention to Detail
  • Leadership

Affiliations

Volunteering Experience

St Vincent de Paul Society, NSW

Providing customer service to ensure an excellent shopping experience

Processing new stock and applying pricing

Keeping the store tidy, and maintaining safe work practices

Sport

  • I represented the school and local club in football competitions from 2019 to 2025, developing strong teamwork and strategic thinking on the field
  • Competed in badminton at an inter-school level, with a focus on singles and doubles matches, improving agility, focus, and resilience under pressure
  • I served as Vice-Captain of my school cricket team, leading warm-ups, coordinating match strategy, and supporting junior players

Extracurricular

Passionate about Indian classical music; learning and practicing the Indian bamboo flute (bansuri) as a form of creative expression and relaxation.

Accomplishments

  • Founded and currently manage a successful tutoring business, overseeing academic support for 30+ students across multiple subjects while leading a team of 10+ tutors. Developed operational systems, managed scheduling and communications, and maintained consistent client satisfaction through personalized learning strategies, and quality assurance

Languages

English
Native/ Bilingual
Kannada
Native/ Bilingual
Telugu
Professional

References

Available upon request

Timeline

Consultant

180 Degrees Consulting
02.2025 - Current

Customer Service Specialist

SRA Partners Accountants and Advisers
08.2024 - Current

Sales Representative

Cerebral Palsy Alliance Sydney
08.2024 - 01.2025

Education Instructor

CS Education Sydney
02.2024 - Current

BACHELOR OF ACTUARIAL STUDIES AND APPLIED FINANCE -

Macquarie University

HIGHER SCHOOL CERTIFICATE - Economics, Business Studies, Math Extension 1, English Extension 1, Physics

Sydney Boys High School
CHANAKYA RAO