Chanay Mullen
Kurri Kurri,Australia
Summary
Experienced leader with over 12 years of expertise in administration, customer service, staff recruitment, and team management. Adept at hiring, training, and mentoring high-performing teams while ensuring operational efficiency and achieving sales targets. Strong background in customer relations, sales, scheduling, and business administration. Thrives in fast-paced environments, providing exceptional service and building long-term client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reservations Supervisor | Wellness & Spa Coordinator | Front Service Officer
Elysia Spa and Wellness Retreat
01.2022 - Current
- Team Management & Recruitment
- Lead the recruitment, onboarding, and training of new staff to meet high service standards.
- Supervised team performance, providing coaching and setting clear KPIs.
- Conducted performance reviews to identify top talent and improve staff efficiency.
- Guest Services & Sales
- Provided exceptional customer service, handling guest enquiries, complaints, and itinerary coordination.
- Promoted Reservation sales, wellness packages and upsold services, enhancing revenue and customer satisfaction.
- Maintained a loyal client base through personalised service and follow-ups.
- Operations & Administration
- Managed staff and guest schedules and daily operations for seamless retreat functions.
- Handled invoicing, purchase orders, and financial documentation.
- Coordination for housekeeping, landscapers and maintenance staff
- Processed data entry tasks using Zen desk, PMS, Citrix, Excel, and Microsoft Office.
- Security & Reporting
- Monitored visitor access and ensured compliance with security protocols.
- Compiled daily, weekly, and monthly sales reports to track performance.
Manager | Clinic Coordinator
Australian Skin Clinics
08.2016 - 06.2021
- Recruitment & Team Leadership
- Managed a team of 10, providing training, mentorship, and career development opportunities.
- Conducted staff performance evaluations, addressing areas for improvement and recognising top performers.
- Developed customer service strategies, increasing repeat visits by 25%.
- Customer Relations & Sales
- Created personalised treatment plans, boosting client satisfaction and referrals.
- Implemented a referral program that expanded the client base by 30%.
- Achieved and exceeded monthly sales targets through upselling services and products.
- Operational & Administrative Management
- Scheduled staff and managed clinic operations to optimise efficiency.
- Oversaw financial transactions, including invoices and supply orders.
- Ensured compliance with clinic safety standards to maintain a secure work environment.
Education
Diploma - Beauty Therapy
Australian College of Beauty Therapy
East Maitland01.2009
Skills
- Recruitment
- Staff Training & Development
- Sales & Target Achievement
- Customer Service Excellence
- Scheduling & Workforce Planning
- Complaint Resolution
- Administration & Financial Management
- Performance Monitoring & Coaching
- Team Leadership & Motivation
Certification
- Estee Lauder Sales Award – NSW (2014)
- Laser Safety Officer Certificate (2018)
Timeline
Reservations Supervisor | Wellness & Spa Coordinator | Front Service Officer
Elysia Spa and Wellness Retreat
01.2022 - Current
Manager | Clinic Coordinator
Australian Skin Clinics
08.2016 - 06.2021
Diploma - Beauty Therapy
Australian College of Beauty Therapy
Similar Profiles
Shawna ForsythShawna Forsyth
Front of House Manager at Northumberland Heights Wellness Retreat and SpaFront of House Manager at Northumberland Heights Wellness Retreat and Spa
Hannah SultanaHannah Sultana
Senior Beauty Therapist at BODHI Wellness Spa RetreatSenior Beauty Therapist at BODHI Wellness Spa Retreat
Mckenna DedrickMckenna Dedrick
Front Desk Coordinator at Alluvia Spa & Wellness RetreatFront Desk Coordinator at Alluvia Spa & Wellness Retreat
Kelly GilsonKelly Gilson
Registered Nurse at Hunter Primary Care - GP AccessRegistered Nurse at Hunter Primary Care - GP Access
Jake StantonJake Stanton
Advanced Scaffolder at Scaffbuilt SolutionsAdvanced Scaffolder at Scaffbuilt Solutions