Summary
Overview
Work History
Education
Skills
Availability
Personal Information
References
Timeline
Generic

Madeline Towers

Port Macquarie,NSW

Summary

Experienced retail worker with a strong focus on providing exceptional customer service. Proficient in addressing customer needs, resolving issues promptly, and creating positive shopping experiences. Skilled in fostering a welcoming atmosphere and building rapport with customers. Seeking a new opportunity to further enhance my customer service skills and contribute to a team dedicated to customer satisfaction.

Overview

5
5
years of professional experience

Work History

Retail Worker

Kmart Australia
01.2021 - Current
  • Processing payments, laybys and refunds
  • Completing photo orders including mugs, prints and canvases.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cafe Worker

Vege Out
06.2019 - 11.2019
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.

Education

High School Diploma -

MacKillop College
Port Macquarie, NSW
12.2023

Skills

  • Communicating with customers and team members
  • Time management and working on a schedule
  • Problem solving
  • Adaptability to change
  • Ambition to learn
  • Reliability and punctuality
  • Complaint Handling
  • Cash Handling and Point-of-Sale (POS) Operations

Availability

Available to work weekdays and during school holidays and public holidays.

Personal Information

Date of Birth: 09/29/2005

References

  • Tina Bidmade, Manager - Kmart Port Macquarie, 0403726972
  • Cath Eichmann, Principal - MacKillop College Port Macquarie, 0418832190, cath.eichmann@lism.catholic.edu.au
  • Michelle Hughes, Former Cafe Owner - Vege Out Cafe, 0420937542

Timeline

Retail Worker

Kmart Australia
01.2021 - Current

Cafe Worker

Vege Out
06.2019 - 11.2019

High School Diploma -

MacKillop College

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Madeline Towers