Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Chance Hughes

Barista/Hospitality
50 Watson Avenue Belmont

Summary

I am an ambitious and outgoing individual who prides myself on my ability to build relationships and create a regular clientele within my workplaces.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Barista/ FOH

Untitled Cafe
11.2022 - Current
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with customers.
  • Maintained a clean work space during busy services.
  • Ability to open and close the store.
  • Extremely good work ethic and very punctual.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Used POS system to accurately enter orders and process payments, as well as closing till at the end of the day.
  • Maintained stock levels in fridges at all times, including during busy periods.
  • Ability to create latte art such as, tulips, hearts, bears etc.
  • Exceptional memory with a knack of remembering customers and orders.
  • Efficient time management and the ability to remain calm under pressure.

Head Barista

Afterthought
07.2022 - 11.2022
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Ability to remember orders from regular customers.
  • Knowledge with dialing in and weighing espresso.
  • Ability to work well and efficiently in a team environment as well as individually.

Barista

Coffetti Gelato
09.2021 - 07.2022
  • Trained new employees, sharing knowledge and expertise of coffee.
  • Produce creative latte art including swans.
  • Quick and efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prioritized drink requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Consistency
  • Efficiency working in a team and individually.
  • Controlled line and crowd with quick, efficient service.
  • Obtained a range of regular customers by name and order.

Drive Thru Head Barista

APCO
06.2019 - 09.2021
  • Received a shout out from Bay 93.9 radio station for exceptional customer service skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Educated customers on promotions to enhance sales.
  • Reliable and consistently on time for work everyday.
  • Ability to grow connections with customers and keep them coming back.
  • Strong work ethic.
  • Knows all customers by name and order.
  • Ability to provide efficient service during busy hours.
  • Knowledge in food handling and service.
  • Counted till at the beginning of every shift as well as calibrating the coffee machine.

Barista

Capra Coffee
10.2018 - 03.2019
  • Cultivated ability to recall customers' names and address each by name.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Controlled line and crowd with quick, efficient service.
  • Educated coworkers and customers about new products.
  • Opened and closed the store daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Food handling.

Waiter

The Groove Train
03.2018 - 10.2018
  • Consitently working in a fast paced environment.
  • Ability to tend to customers needs and with efficiency.
  • Continuously working from different stations throughout the shift, whether it was behind the bar, cashier and waiting on tables.
  • Memorizing regular customers orders and names.
  • Ability with cash handling skills.

Cashier

Coles
11.2014 - 03.2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Provided quick service to customers through peak times.

Education

Year 12 -

Oberon High School
Grovedale, VIC
02.2012 - 10.2017

Certificate IV Patisserie -

The Gordon
Geelong
02.2016 - 12.2016

Skills

    Drive-thru operation

Valid driver's license

Coffee machinery

Exceptional customer service

Point of sale knowledge

Friendly and outgoing

Professional demeanor

Cash Handling

Excellent memory

Food preparation and safety

Responsible Service of Alcohol Certificate

Referees

Brett Kenshole

Boss/Owner (Untitled)

0422891389

Melissa Hoyle

Supervisor at APCO

0425447713

Timeline

Barista/ FOH

Untitled Cafe
11.2022 - Current

Head Barista

Afterthought
07.2022 - 11.2022

Barista

Coffetti Gelato
09.2021 - 07.2022

Drive Thru Head Barista

APCO
06.2019 - 09.2021

Barista

Capra Coffee
10.2018 - 03.2019

Waiter

The Groove Train
03.2018 - 10.2018

Certificate IV Patisserie -

The Gordon
02.2016 - 12.2016

Cashier

Coles
11.2014 - 03.2015

Year 12 -

Oberon High School
02.2012 - 10.2017
Chance HughesBarista/Hospitality