Chance Hughes
Barista/Hospitality
50 Watson Avenue Belmont
Summary
I am an ambitious and outgoing individual who prides myself on my ability to build relationships and create a regular clientele within my workplaces.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Barista/ FOH
Untitled Cafe
11.2022 - Current
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Maintained a clean work space during busy services.
- Ability to open and close the store.
- Extremely good work ethic and very punctual.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments, as well as closing till at the end of the day.
- Maintained stock levels in fridges at all times, including during busy periods.
- Ability to create latte art such as, tulips, hearts, bears etc.
- Exceptional memory with a knack of remembering customers and orders.
- Efficient time management and the ability to remain calm under pressure.
Head Barista
Afterthought
07.2022 - 11.2022
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Ability to remember orders from regular customers.
- Knowledge with dialing in and weighing espresso.
- Ability to work well and efficiently in a team environment as well as individually.
Barista
Coffetti Gelato
09.2021 - 07.2022
- Trained new employees, sharing knowledge and expertise of coffee.
- Produce creative latte art including swans.
- Quick and efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Consistency
- Efficiency working in a team and individually.
- Controlled line and crowd with quick, efficient service.
- Obtained a range of regular customers by name and order.
Drive Thru Head Barista
APCO
06.2019 - 09.2021
- Received a shout out from Bay 93.9 radio station for exceptional customer service skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Educated customers on promotions to enhance sales.
- Reliable and consistently on time for work everyday.
- Ability to grow connections with customers and keep them coming back.
- Strong work ethic.
- Knows all customers by name and order.
- Ability to provide efficient service during busy hours.
- Knowledge in food handling and service.
- Counted till at the beginning of every shift as well as calibrating the coffee machine.
Barista
Capra Coffee
10.2018 - 03.2019
- Cultivated ability to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
- Opened and closed the store daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Food handling.
Waiter
The Groove Train
03.2018 - 10.2018
- Consitently working in a fast paced environment.
- Ability to tend to customers needs and with efficiency.
- Continuously working from different stations throughout the shift, whether it was behind the bar, cashier and waiting on tables.
- Memorizing regular customers orders and names.
- Ability with cash handling skills.
Cashier
Coles
11.2014 - 03.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Provided quick service to customers through peak times.
Education
Year 12 -
Oberon High School
Grovedale, VIC 02.2012 - 10.2017
Certificate IV Patisserie -
The Gordon
Geelong 02.2016 - 12.2016
Skills
Drive-thru operation
Valid driver's license
Coffee machinery
Exceptional customer service
Point of sale knowledge
Friendly and outgoing
Professional demeanor
Cash Handling
Excellent memory
Food preparation and safety
Responsible Service of Alcohol Certificate
Referees
Brett Kenshole
Boss/Owner (Untitled)
0422891389
Melissa Hoyle
Supervisor at APCO
0425447713
Timeline
Barista/ FOH
Untitled Cafe
11.2022 - Current
Head Barista
Afterthought
07.2022 - 11.2022
Barista
Coffetti Gelato
09.2021 - 07.2022
Drive Thru Head Barista
APCO
06.2019 - 09.2021
Barista
Capra Coffee
10.2018 - 03.2019
Waiter
The Groove Train
03.2018 - 10.2018
Certificate IV Patisserie -
The Gordon
02.2016 - 12.2016
Cashier
Coles
11.2014 - 03.2015
Year 12 -
Oberon High School
02.2012 - 10.2017