Chance Hughes
Barista/Hospitality
50 Watson Avenue Belmont
Summary
I am an ambitious and outgoing individual who prides myself on my ability to build relationships and create a regular clientele within my workplaces.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Barista/ FOH
Untitled Cafe
11.2022 - Current
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Maintained a clean work space during busy services.
- Ability to open and close the store.
- Extremely good work ethic and very punctual.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments, as well as closing till at the end of the day.
- Maintained stock levels in fridges at all times, including during busy periods.
- Ability to create latte art such as, tulips, hearts, bears etc.
- Exceptional memory with a knack of remembering customers and orders.
- Efficient time management and the ability to remain calm under pressure.
Head Barista
Afterthought
07.2022 - 11.2022
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Ability to remember orders from regular customers.
- Knowledge with dialing in and weighing espresso.
- Ability to work well and efficiently in a team environment as well as individually.
Barista
Coffetti Gelato
09.2021 - 07.2022
- Trained new employees, sharing knowledge and expertise of coffee.
- Produce creative latte art including swans.
- Quick and efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Consistency
- Efficiency working in a team and individually.
- Controlled line and crowd with quick, efficient service.
- Obtained a range of regular customers by name and order.
Drive Thru Head Barista
APCO
06.2019 - 09.2021
- Received a shout out from Bay 93.9 radio station for exceptional customer service skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Educated customers on promotions to enhance sales.
- Reliable and consistently on time for work everyday.
- Ability to grow connections with customers and keep them coming back.
- Strong work ethic.
- Knows all customers by name and order.
- Ability to provide efficient service during busy hours.
- Knowledge in food handling and service.
- Counted till at the beginning of every shift as well as calibrating the coffee machine.
Barista
Capra Coffee
10.2018 - 03.2019
- Cultivated ability to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
- Opened and closed the store daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Food handling.
Waiter
The Groove Train
03.2018 - 10.2018
- Consitently working in a fast paced environment.
- Ability to tend to customers needs and with efficiency.
- Continuously working from different stations throughout the shift, whether it was behind the bar, cashier and waiting on tables.
- Memorizing regular customers orders and names.
- Ability with cash handling skills.
Cashier
Coles
11.2014 - 03.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Provided quick service to customers through peak times.
Education
Year 12 -
Oberon High School
Grovedale, VIC 02.2012 - 10.2017
Certificate IV Patisserie -
The Gordon
Geelong 02.2016 - 12.2016
Skills
Drive-thru operation
Referees
Brett Kenshole
Boss/Owner (Untitled)
0422891389
Melissa Hoyle
Supervisor at APCO
0425447713
Timeline
Barista/ FOH
Untitled Cafe
11.2022 - Current
Head Barista
Afterthought
07.2022 - 11.2022
Barista
Coffetti Gelato
09.2021 - 07.2022
Drive Thru Head Barista
APCO
06.2019 - 09.2021
Barista
Capra Coffee
10.2018 - 03.2019
Waiter
The Groove Train
03.2018 - 10.2018
Certificate IV Patisserie -
The Gordon
02.2016 - 12.2016
Cashier
Coles
11.2014 - 03.2015
Year 12 -
Oberon High School
02.2012 - 10.2017
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