Summary
Overview
Work History
Education
Skills
References
Timeline
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Chance Nelson

Melbourne,Australia

Summary

Dynamic Sales Team Leader at OVO Energy with a proven track record in exceeding KPIs and enhancing team performance. Skilled in data analysis and effective communication, I foster collaboration and drive results through innovative training programs. Committed to achieving sales goals while maintaining compliance and delivering exceptional customer service.

Overview

12
12
years of professional experience

Work History

Sales Team Leader

OVO Energy
Melbourne, VIC
05.2021 - Current
  • Led team meetings to discuss sales strategies and performance improvements.
  • Monitored team performance and provided feedback for skill enhancement.
  • Developed and implemented sales training programs for staff development.
  • Collaborated with marketing to align campaigns with sales goals.
  • Fostered a positive team environment to encourage collaboration and motivation.
  • Kept team informed of changing policies through regular team meetings.
  • Identified areas of improvement within the sales process.
  • Maintained accurate records of all sales transactions.
  • Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
  • Exceeded department expectations for productivity and accuracy levels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Customer Contact Officer

Acquire BPO
Melbourne, Australia
06.2017 - 05.2021
  • I am currently working on an inbound sales campaign for an energy company. Most of my role entails correcting any compliance issues or mistakes made by other agents while providing floor support.
  • If my team leader is absent I fill in for the role as required.
  • Proficient in Microsoft Office and CRM data management.
  • Strong sales skills and build rapport.
  • Strong time management and ability to work alone or in a team.
  • Identify trends in sales and calls to provide relevant feedback and training.
  • Strong attention to detail and vast product knowledge.
  • In my second year employed I had the joy of having a 9 month secondment on the Compliance team. I was a compliance officer and was tasked in call monitoring, sales quality assessment and file and data management.

Careers Consultant

Careers Australia
06.2016 - 05.2017
  • The role was working as a Careers Consultant whilst partnered with two educational providers and Career One. My role was to assess student course suitability based on a thorough interviewing process.
  • I would assist in course application including helping in obtain course prerequisites to the best I was able too.
  • Assess product suitability through an extensive interview process.
  • Provide support during studies for individual students.
  • Assign course placement and assist in career goals.
  • Assist in initial course orientation.
  • Maintain the student database and keep accurate records and leads.

Inbound Sales Agent

BMS Telecorp
08.2013 - 06.2016
  • Sales consultant for various campaigns. I started on a retention campaign for an energy provider. Then moved to work for an online education provider. I provided sales and customer service via online chat and inbound channels.
  • I was to provide clear and concise information for customers through a blended environment of inbound/outbound and online sales.
  • Recognise potential clients and use sales skills to close sales.
  • Provide clear and concise information for customers.
  • Ability to multitask for multiple enquiries.
  • Fast problem solving skills and ability to work under pressure.
  • Excellent phone manner.
  • Ability to adapt to new changes very quickly.
  • Quickly pick up and memorise new information and skills.

Education

Double Diploma - Business and Marketing

Martin College
02.2013

Year 12 -

The Grange P-12 College
01.2010

Skills

  • Sales
  • Team leadership
  • Client engagement
  • Campaign development
  • Data analysis
  • Product knowledge
  • Effective communication
  • Problem solving
  • Customer service
  • Meeting KPI’s
  • Retaining information
  • Goal and team oriented
  • Commitment to team quotas
  • Compliance corrections
  • Call center operations

References

  • Available upon request

Timeline

Sales Team Leader

OVO Energy
05.2021 - Current

Customer Contact Officer

Acquire BPO
06.2017 - 05.2021

Careers Consultant

Careers Australia
06.2016 - 05.2017

Inbound Sales Agent

BMS Telecorp
08.2013 - 06.2016

Double Diploma - Business and Marketing

Martin College

Year 12 -

The Grange P-12 College

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Chance Nelson