Chanchal Rani
Melbourne,VIC
Summary
Dedicated and highly adaptable professional with a strong background in administrative, customer service, and teaching roles. Seeking a position to leverage a diverse skill set, including excellent communication and management skills, and a proven track record in providing superior customer service. Compassionate, creative, and effective teacher with valuable experience in classroom administration, professional development, and project planning. Equipped with an extensive background in versatile educational environments. Student-centric instructor, academic facilitator, and motivational coach, competent at performing independently or as a member of a teaching team. Well-versed in classroom and online technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grade 5 and 6 Teacher
Movelle Primary School
10.2023 - Current
- In-depth Curriculum Development: Created and implemented comprehensive lesson plans and curriculum for Grade 5 and 6 students, ensuring a well-rounded educational experience that catered to their specific needs and abilities
- Demonstrated strong classroom management skills, fostering a productive and respectful atmosphere
- Positive Feedback: Garnered positive feedback from both students and their parents for effective teaching methods, communication skills, and classroom management
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Concierge
Oz Integrated
02.2022 - 03.2024
- Acted as the second point of contact for owners, residents, and suppliers, providing essential weekend support. Maintained accurate and updated contact information for residents and contractors, issued keys and passes to contractors with a focus on key management and tracking, and followed up on facilities issues to ensure efficient resolution.
- Kept a current trade list with contact information for each building and provided documentary evidence of work orders while issuing notifications to trades for performance management.
Assistant Restaurant Manager
Nando's
03.2022 - 06.2022
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Concierge
Peaq Group
01.2020 - 01.2022
- Provided information, recommendations, and booking services for owner/guest inquiries, such as directions, transportation, and restaurant reservations
- Responded to inquiries and resolved issues promptly and efficiently
- Welcomed guests warmly and ensured everyone felt attended to
- Coordinated with contractors for repairs and replacements in rental units
- Provided concierge services, including arranging spa appointments, and ordering flowers
- Scheduled repair work and responded to emergencies and resident concerns.
Team Leader (Security)
Western Health Sunshine
03.2020 - 06.2020
- Conducted on-the-job training for new security officer
- Demonstrated strong leadership qualities by setting clear expectations and standards for the security team, leading by example, and fostering a culture of teamwork and mutual support
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Customer Service Representative
Hungry Jack's Tullamarine
01.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Early Childhood and Primary Education -
Melbourne Polytechnic Preston
Preston, VIC01.2024
Skills
- Effective Management Skills
- Active Listener with Strong Communication Abilities
- Problem Solving
- Adaptable to Different Situations and Requests
- Classroom Management
- Curriculum Development
- Cultural Sensitivity
- Superior Communication Skills with Children, Parents, and Staff
- Team Building and Interpersonal Skills
- Team Leadership
- Time Management
- Verbal and written communication
Certification
- Working with Children Check (Employee)
- First Aid Certificate
- Mandatory Report Training
- National Police Check
- COVID-19 Infection Control Training
Leadership Experience
- Peer Mentor, Bachelor of Early Childhood Education, Helped students build self-esteem and motivation., Enhanced communication and problem-solving skills through mentoring., Engaged with children individually to meet their emotional and physical needs., Maintained effective working relationships with departmental staff, teachers, and administrators., Mentored students and tracked their academic performance efficiently.
- Course Coordinator Assistant (Dr Shwan Pang), Assisted students in academic writing and assessments., Maintained communication with the course coordinator and students to ensure effective collaboration., Conducted presentations for other students on various writing practices.
Timeline
Grade 5 and 6 Teacher
Movelle Primary School
10.2023 - Current
Assistant Restaurant Manager
Nando's
03.2022 - 06.2022
Concierge
Oz Integrated
02.2022 - 03.2024
Team Leader (Security)
Western Health Sunshine
03.2020 - 06.2020
Concierge
Peaq Group
01.2020 - 01.2022
Customer Service Representative
Hungry Jack's Tullamarine
01.2018 - 01.2020
Bachelor of Early Childhood and Primary Education -
Melbourne Polytechnic Preston
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