Chanchala Wijekoon

Primary Clients : MBCM Strata Specialists/ Care park PTY Ltd/ Australian Property Management

• Conducted comprehensive requirement-gathering sessions to capture and document client project needs effectively.
• Utilized Power Automate, internal software tools, and APIs to design and implement process automation for AGM workflows, insurance renewals, debt recovery, and email automation.
• Led the end-to-end solution implementation and testing processes to ensure high-quality deliverables aligned with client specifications.
• Prepared detailed project documentation at each stage, facilitating smooth execution, knowledge sharing, and cross-team alignment.
• Acted as a primary advisor to clients, providing expert guidance on system functionalities, automation strategies, and process optimization.
• Facilitated and actively participated in team meetings, contributing knowledge sharing, idea exchange, and collaborative problem-solving.
• Developed high-quality training documentation to support end-user adoption and understanding of new systems and procedures.
• Performed gap analysis between existing systems and desired outcomes, identifying areas for process improvement and automation opportunities.
• Improved business processes by analyzing current workflows, identifying inefficiencies, and recommending optimization strategies.

• Supported and coached the store leadership team to maintain a safe and compliant work environment by performing specialized clerical and administrative tasks, including stock control, payroll and training, finance, and general administration, ensuring adherence to internal audit standards.
• Fostered a positive customer-centric environment both in-store and online, ensuring exceptional service delivery and satisfaction.
• Assessed team members' performance against key metrics and operational standards, providing constructive feedback for recognition and professional development.
• Developed efficient rosters and succession plans, coaching team members to increase productivity and enhance overall customer satisfaction.
• Collaborated with cross-functional departments to create a positive and supportive experience for both team members and customers.

• Collaborated closely with various departments, particularly IT, to identify and implement technology-driven business improvements.
• Conducted in-depth analysis of business processes, procedures, and work practices, identifying inefficiencies and recommending optimal solutions for process improvement and system functionality.
• Documented business systems, including workflow processes, program functions, and user manuals, ensuring clarity for end-users and supporting system modifications.
• Facilitated decision-making for divisional heads by providing insights into potential options, risks, and cost-benefit analyses aligned with tactical and strategic objectives.
• Performed gap analysis to assess existing systems against desired outcomes, identifying opportunities for process optimization and efficiency improvements.
• Utilized project management methodologies and techniques to develop project plans, manage project timelines, and ensure successful project delivery.
• Designed and tested reporting dashboards and KPIs, delivering actionable insights and performance metrics to support departmental decision-making.
• Created technical reports by collecting, analyzing, and summarizing data trends to aid in business intelligence strategies.
• Maintained full documentation for business intelligence solutions, including service standards and best practices, while implementing necessary system updates.
• Delivered formal training sessions and developed user documentation to support system adoption and ongoing learning.
• Acted as a central reference point for system-related decisions, offering guidance and support throughout the project lifecycle.

• Prepared monthly bank reconciliations, conducted variance analysis, and took corrective actions on deviations to ensure financial accuracy.
• Implemented efficient financial systems for reporting, budgeting, and analysis, improving data accuracy and decision-making processes.
• Managed accounts receivable processes, ensuring timely collections and improved company cash flow.
• Prepared financial statements, including balance sheets, income statements, and supporting schedules, ensuring compliance with accounting standards.
• Conducted cash management tasks such as monthly budgeting, reconciliation, cash flow monitoring, and fixed asset register updates.
• Assisted in the development of financial models, including costing modules, ratio analysis, capacity calculations, and forecasted financial statements for business planning.
• Created process maps, prepared client engagement letters and invoices, and supported data entry tasks for client database management.

• Developed strong relationships with customers, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by providing efficient and accurate banking services.
• Conducted thorough research on industry trends to stay informed about market developments affecting the bank''s operations.
• Handled a diverse range of tasks including opening accounts, loan applications, and deposit management – supporting customers'' various banking needs.