Chandan Kumar Bangalore Krishnamurthy
Melbourne,VIC
Summary
Motivated IT professional with a passion for Business Analysis. Skilled in process mapping, client requirement analysis, and documentation. Honed skills in providing top-notch service to one of Australia's leading banks in unsecured lending.
Eager to take on a new and challenging opportunity in the Business Information Technology industry to work with great responsibilities and extensive learning, focusing on delivering innovative solutions that exceed customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate – Credit Analyst
GENPACT AUSTRALIA
08.2022 - Current
- Conducting end-to-end assessment of unsecured lending process and ensuring compliance with bank policies and responsible lending requirements for one the BIG4 banks.
- Liaised with bankers, customer, clients, and stakeholders to achieve their financial goals.
- Collaborated and shared appropriate knowledge and information with colleagues and other teams to support different situational encounters.
- Proactively contributed timely inputs to Process Quality Insights Tool (PQIT) assisting in identifying process improvement opportunities that enhance operational efficiency and customer satisfaction.
- Proficient with Oracle Banking Platform (OBP) and Oracle Business Process Manager (BPM) cloud software suite to maintain customer centric relationship
- Analyzed credit data to evaluate customer risk profiles and inform lending decisions.
- Collaborated with cross-functional teams to streamline credit assessment procedures and improve turnaround times.
- Implemented process improvements that enhanced the efficiency of the credit review workflow, reducing delays in approvals.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
Business Analyst – Intern
STRATA RESULTS GLOBAL
11.2021 - 03.2022
- Performed Business Process Mapping (BPMN 2.0) in SIGNAVIO process management tool.
- Collaborated with the project team to create 'As Is' business process maps and requirements for a leading integrated steel manufacturing, distribution, and recycling business for its SAP S/4 Hana implementation.
- Actively participated in SME stakeholder meetings and workshops to develop 'To Be' business process maps for a steel manufacturing client.
- Elicited requirements and analyzed business processes while maintaining accurate documentation through regular engagement with stakeholders.
- Collaborated with cross-functional teams to gather requirements and develop detailed specifications.
- Facilitated stakeholder meetings to align project goals with organizational objectives and deliverables.
- Supported change management initiatives by developing training materials for new software applications or processes adoption within the organization.
- Developed comprehensive business requirement documents, ensuring clear communication between stakeholders and technical teams.
Education
Master of Business Information Technology -
RMIT University
Melbourne, VIC12-2021
Bachelor of Engineering - Computer Science
Dayananda Sagar College of Engineering
06-2018
Skills
- Business Requirement Gathering & Analysis
- BPMN 20 Business Process mapping
- SIGNAVIO
- Microsoft Excel
- MS Visio
- “As Is- To Be” process maps
- SQL Programming
- Data analysis and visualization with ORANGE
- Stakeholder management
- Microsoft Office Suite
- Microsoft Power BI
- Risk assessment
- Microsoft Excel
- SQL
- Process improvement
Certification
- Learning JIRA Software – LinkedIn Learning 2022
- Excel Essential Training (Office 365) – LinkedIn Learning 2021
- Microsoft Power BI Essential Training – LinkedIn Learning and UDEMY
Timeline
Associate – Credit Analyst
GENPACT AUSTRALIA
08.2022 - Current
Business Analyst – Intern
STRATA RESULTS GLOBAL
11.2021 - 03.2022
Master of Business Information Technology -
RMIT University
Bachelor of Engineering - Computer Science
Dayananda Sagar College of Engineering
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