Chandana Chowvan
Carlton,VIC
Summary
Experienced HR professional with over 6+ years of expertise in Hire to Retire processes, HR shared services, operations optimization, people management, global process transformation and transition, and talent acquisition. Committed to facilitating the entire employee lifecycle, from recruitment to exit. Skilled in effective communication and collaboration, leveraging strong interpersonal abilities, outsourcing customer service, and possessing solid proficiency in human resource management.
Overview
6
6
years of professional experience
Work History
Senior Associate HRSS
Aptean
08.2024 - 10.2024
- Leading new transition projects Oracle HCM and Journeys- Liaise with the global stakeholders of UK, Australia, to understand concerns/feedback. Weekly Validating data, sharing missing data of Oracle HCM with local HR SPOC.
- Handling and supporting/assisting team members on critical transactions/cases, deep research on Ad-Hoc cases/queries/transactions, managing dashboard reports for validation of information in Oracle HCM and to rectify data issues.
- Part of Oracle HCM transition of wave 1 (completely transitioned) - Data migrated from SAP to Oracle HCM
- Leading UAT testing projects - new versions of Oracle HCM for HR Admin activities
- Managing end to end activities in terms of accurate workforce information in the systems (SAP, GEOS & Oracle HCM) which includes onboarding, employment changes (like transfers, progression, promotions, salary, job details, Benefits (Maternity leave, Leave updates, Pension related queries ), Holiday calculation, Background verification,Personal details and offboarding of employees.
- Part of internal & External Audits activities – sharing sample data with clients of quarterly processed cases, validating & providing feedback to team members on day to day activities
- Managing escalations that arise within data management- HR Operations team from our stakeholders
- Monitoring workflow, allocation of tasks and checking with team members to ensure completion in a timely manner.
- Handling scheduled & Adhoc reports and sharing with the stakeholders – Payroll, local HR &Finance.
- Created SOPs and process Checklist - updating regular basis, provided many lean ideas and implemented successfully
- Daily Tracker Maintenance, learning/error logs, taking responsibility to response on emails on time along with follow ups on Adhoc query and concerns.
HR Advisor
PRA/ICON Clinical Research India Pvt Ltd
12.2020 - Current
- Proficient in Workday, offering end-to-end support to recruiters and hiring managers regarding the hiring and contract processes
- Efficiently capturing candidate information and onboarding them in the Workday system in accordance with provided data feeds
- Extensive expertise in the international transfer conversion process within Workday
- Highly proficient in the manual creation and distribution of global offer letters to candidates, followed by sending confirmation emails upon their acceptance
- Engaged in the development and revision of process documents while ensuring compliance with ISO standards
- Managed the creation of process maps using MS Visio for offer letters/contracts, hiring, termination, and other global ADHOC activities
- Coordinated the initiation of background checks, ensured completion of healthcare sanctions checks, and collaborated with recruiters, adjudicating with their comments in the vendor site
- Possess comprehensive knowledge of leave of absence (LOA), reference letters, termination, and exit activities in Workday, managing these processes throughout each cycle
- Managed compensation change activities such as transfers, promotions, counteroffers, and retention bonuses in Workday on a regular basis
- Facilitated New Hire Orientation (NHO) for EMEA & APAC regions, ensuring smooth onboarding experiences
- Analyzed business processes, offered solutions to business partners and People leaders, and maintained documentation within specified SLA requirements and turnaround times
- Collaborated with HR Systems & Process Improvement Lead to coordinate and drive automation of HR systems and process improvements, identifying areas for enhancement to optimize system usage effectively
- Actively participated as a team member in testing the Workday help tool associated with Workday interfaces
HR Service Delivery Analyst
Accenture
06.2020 - 11.2020
- Proficient in utilizing tools such as Workday, ServiceNow, AST, and Passport for various HR processes
- Leading document processing by meticulously validating data to resolve complex issues, utilizing reviews across multiple systems
- Assigning actions from associate exit checklists, ensuring smooth offboarding processes
- Conducting quality assessments for exit and leave of absence processes, particularly addressing employee queries on ServiceNow
- Offering adhoc support for assigned processes and handling employee and stakeholder queries promptly and effectively
- Ensuring compliance with company policies, procedures, and values, implementing related action plans as necessary
- Identifing and addressing improvement opportunities, demonstrating adaptability and promoting continuous learning within the team
- Providing guidance to employees, supervisors, and managers to resolve various work-related conflicts through advice and recommendations
- Administering the employee complaint/grievance process and maintaining accurate tracking records
- Organizing and conducting employee engagement activities aimed at enhancing work performance and increasing productivity
- Assisting in day-to-day operations, fostering efficiency and productivity among team members
- Coordinating technical training and personal development classroom sessions for employees
- Fairly evaluating employee performance and providing constructive feedback for their professional growth
- Conducting employee surveys and interviews to gauge engagement and job satisfaction levels
- Collaborating with cross-functional teams to develop integrated solutions for business challenges, fostering a collaborative work environment
H.R Executive
Implexians Eco Solutions Pvt Ltd
10.2018 - 05.2020
- End to End Recruitment
- Collaborating with technical panels to understand their requirements and define job positions
- Crafting comprehensive job descriptions and advertising job openings on various platforms such as job portals like Naukri, Quikr, LinkedIn, Indeed, etc
- Actively sourcing, screening, and scrutinizing resumes from diverse candidates through multiple job portals, followed by contacting selected candidates and conducting interviews
- Organizing recruitment drives, walk-ins, and personal interviews, and effectively managing the onboarding process for new hires
- Utilizing a systematic approach to shortlist resumes based on desired skills, experience, and job requirements
- Engaging in salary negotiations with shortlisted candidates, ensuring they understand the organization's salary structure and policies
- Acting as the primary point of contact for new joiners, facilitating the completion of joining formalities including ID creation, New Joiner Forms, and introductions to department heads along with providing a welcome note
- Launching induction and orientation programs for newly recruited employees, acquainting them with company policies, culture, and activities, and ensuring all employees undergo necessary training
- Maintaining and updating Management Information System (MIS) records in Google Drive and internal applications to ensure accurate and accessible data
- Initiating background verification processes for new joiners, coordinating with vendors, verifying invoices, and liaising with the finance team to ensure a smooth payment process
- Serving as the Single Point of Contact for employees' queries and complaints, ensuring timely and effective resolution
- Organizing and managing Employee Engagement activities such as Birthday celebrations, Festival celebrations, and Team outings to foster a positive work environment
- Taking responsibility for maintaining a positive work environment by investigating all reported grievances and providing appropriate recommendations for resolution
- Offering the right solutions to employees for their queries and discussing any escalated issues with the VP of Operations
- Addressing day-to-day queries related to salary, attendance, ID cards, etc., for both active and exiting employees, ensuring smooth operations
- Recommending, developing, and maintaining human resource databases to efficiently manage employee information
- Ensuring accurate and timely maintenance of all HR information systems and managing various filing systems to organize and store HR-related documents effectively
- Overseeing the timely execution of the performance appraisal process, ensuring adherence to set timelines
- Ensuring appraisals are completed promptly and collect all necessary appraisal data in a timely manner
- Taking responsibility for preparing and distributing appraisal letters punctually, and ensure accurate updates of revised salary details in the payroll system
- Managing the administration of salaries and benefits, including maintaining accurate records
- Ensuring payroll inputs are provided promptly to facilitate timely payroll processing
- Supporting employees by troubleshooting and addressing payroll-related problems, and liaising with Payroll personnel for resolution
- Overseeing the benefits process, ensuring employees are informed about their entitlements and promptly updating them on any changes
- Handling issues related to Provident Fund (PF) and communicate new processes to employees and the finance team
- Offering guidance to employees on PF nomination, withdrawal, transfer, and UAN (Universal Account Number) activation
- Collaborating with the PF processing team to address and resolve PF-related issues efficiently
- Managing the company's statutory requirements, including compliance issues, grievance handling, and crisis management
- Preparing and filing annual, half-yearly, and quarterly returns under various labor laws
- Collaborating with the payroll partner to ensure timely filing of Gratuity and POSH (Prevention of Sexual Harassment) returns
- Handling labor management tasks and keep stakeholders informed about recent amendments and developments in labor-related issues
- Engaging in initial discussions with employees who have resigned from their positions
- Initiating the necessary exit formalities upon confirmation of the last working day by the employee's direct reporting manager
- Ensuring the completion of full and final settlement processes for departing employees
- Take responsibility for preparing and signing various letters, including Acceptance of Resignation, Relieving, Experience, and Termination Letters
- Scheduling and organizing training sessions by coordinating with external trainers and selecting appropriate training programs
- Identifying training needs within the organization and nominating suitable candidates for training programs
- Encouraging employee participation in various organizational events to foster engagement and development
- Providing training certificates upon completion of training sessions to acknowledge employees' participation and achievement
- Evaluating employee performance and development post-training programs to assess the effectiveness of the training initiatives
Education
Masters in Human Resource Management -
Acharya Institutes (VTU)
01.2017
BSC - Microbiology
Davanagere University
01.2015
Skills
- Work day core HCM
- Oracle HCM
- Success factor
- Transformation & Transition
- HR Shared Service & Operations
- Learning and development
- HR optimization
- Employee query management
- End to End Recruitment
- Induction & on boarding Formalities and Documentation
- Employee Background Verification
- Vendor Management
- Attendance & Leave Management
- Performance Appraisal Management System
- Labor management & Labor Laws
- Full & Final Settlement
- Employee Grievance Handling
- HR Records
- Exit Formalities
- Employee Relation/Engagement Activities
- Payroll
- PF Process & Coordination
- Succession Planning
- HR Capital Management
- Workday
- GHR
- Service Now
- Sterling
- AST
- Power BI Beginner
- Microsoft Word
- Visio Word
- ZOHO HR Software
- Info Rich Client
- Powerpoint
Accomplishments
- Successful HR Process Automation: Implemented and enhanced HR process automation, resulting in improved efficiency across the organization.
- Data Analytics for Informed Decision-Making: Developed an HR reporting catalogue and utilized data analytics to provide actionable insights, enabling informed business decisions.
Disclaimer
I hereby declare that all the above information furnished by me is true to the best of my Knowledge.
Timeline
Senior Associate HRSS
Aptean
08.2024 - 10.2024
HR Advisor
PRA/ICON Clinical Research India Pvt Ltd
12.2020 - Current
HR Service Delivery Analyst
Accenture
06.2020 - 11.2020
H.R Executive
Implexians Eco Solutions Pvt Ltd
10.2018 - 05.2020
BSC - Microbiology
Davanagere University
Masters in Human Resource Management -
Acharya Institutes (VTU)
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