Chandani Katariya
Perth,WA
Summary
Dedicated Logistics Customer Service Representative adept at optimizing logistics routes to reduce transportation costs by 25% and increase delivery speed by 10%. Successfully managed client accounts, improving customer retention by 15% and enhancing satisfaction scores by 20%. Expert in implementing tracking software to boost shipment visibility, reducing misplaced items by 50%. Proven track record in problem-solving, cutting order process times by 40% and resolving issues within 24 hours, resulting in 10% improvement in service ratings.
Overview
2026
2026
years of professional experience
Work History
Logistics Customer Service Representative
Direct Freight Express
Jun 2020 - Current
- Played an instrumental role in achieving departmental KPIs, consistently meeting or exceeding targets for customer satisfaction, on-time delivery rates, and cost control.
- Developed targeted reports that provided valuable insights into trends affecting supply chain performance, helping management make informed decisions on future strategies.
- Led initiatives to revamp outdated processes within the department, driving improvements in overall efficiency and accuracy of operations.
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Boosted team productivity by providing ongoing training in new software and procedures to fellow customer service representatives.
- Contributed to reducing product returns by providing clear instructions for proper packaging and handling of shipments to customers.
- Negotiated favourable shipping rates with carriers, leading to cost savings for both the company and its customers.
- Implemented new tracking systems that increased visibility into shipment status, resulting in fewer lost packages and improved customer satisfaction.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
- Managed client accounts effectively, ensuring timely payments and maintaining detailed records of transactions.
- Collaborated closely with sales teams to identify potential upselling opportunities, increasing overall revenue for the department.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Assisted in developing new logistic strategies, resulting in more cost-effective transportation solutions for customers.
- Coordinated cross-functional efforts between departments to resolve complex logistical challenges swiftly and efficiently.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Computer Engineering
Saurashtra University
India06-2009
Skills
Export compliance documentation
Global supply chain management
Regulatory import compliance
Financial analysis
Effective leadership
Efficient organizational skills
Collaboration skills
Workforce skill enhancement
Professional Skills
Customer Relationship Management
- Successfully managed and retained key client accounts, resulting in 15% increase in customer retention over two years.
- Implemented feedback mechanisms, improving customer satisfaction scores by 20%.
- Reduced average response time to customer inquiries by 30%, enhancing overall service efficiency.
Logistics Coordination
- Optimized logistics routes, leading to 25% reduction in transportation costs and 10% increase in delivery speed.
- Coordinated with suppliers and carriers to ensure timely delivery of goods, achieving 98% on-time delivery rate.
- Implemented tracking software that improved shipment visibility, reducing misplaced items by 50%.
Problem Solving and Process Improvement
- Resolved client issues within 24 hours, increasing client trust and improving service ratings by 10%.
- Streamlined order processing procedures, cutting process time by 40% and enhancing efficiency.
- Led cross-functional team to audit and redesign workflows, reducing errors in order fulfillment by 30%.
Timeline
Logistics Customer Service Representative
Direct Freight Express
Jun 2020 - Current
Bachelor of Science - Computer Engineering
Saurashtra University
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