- Music
- Personal Development and Self-Improvement
- Creative Writing
CHANDARA KONG
Baulkham Hills
Summary
Insightful Systems Manager with 13 years of SAP experience overseeing infrastructure and application support. Committed to the organization's satisfaction, delivers technical solutions with a focused approach. Proven expertise lies in maintaining and supporting complex systems, while also developing innovative business solutions within the SAP landscape. Proactive and goal-oriented professional excelling in time management and problem-solving. Known for reliability and adaptability, quickly learns and applies new skills. Dedicated to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
System Manager
Uniparts Group Austalia
04.2023 - Current
- Drafted change management policies to streamline introductions of new software and systems.
- Administered system controls, databases, and networks.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Keep the SAP system operating at optimal performance levels.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Evaluated competing technology solutions by conducting thorough research and analysis, ensuring informed decision-making in line with organizational goals.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
- Managed successful migration of company data to a new platform, ensuring seamless integration and minimal disruption.
Material Analyst
UGL Unipart
04.2022 - 04.2023
- Develop dashboards to monitor Material Master discrepancy in terms of Lead time, MOQ etc. to seek
improvement opportunities to lower stock holding level; - Develop dashboard to monitor ICR, COS, POF and other processes and highlight concern and improvement opportunities to streamline the process;
- Conduct ongoing reviews by analyzing various data source to ensure both SAP system automation and supply strategy are reflecting the actual business practice;
- Daily review of COS, POF, Stock Shortages and Critical Parts to accurately reflect current performance status
- Understand Planning management function for the area i.e. material demand planning, WIP valuation, Rotable 12 month rolling forecast plan review;
- Evaluate and audit the actual deliveries vs. plan to determine if stock management, replenishment cycles and service levels are adequate. Recommend improvements as necessary;
- Undertake any ad-hoc projects, initiatives, tasks as directed by the Strategic Planning and Inventory Manager
SAP Pricing & Material Analyst
Rheem
07.2013 - 04.2022
- Coordinated with the IT team in developing project plans for prioritized initiatives
- Updated and maintained a database of existing and potential customers in SAP
- Collaborated with IT, Supply chain and sales department on operational support tasks to
- Model the importance of group goals
- Analysed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Prepare Monthly sales, credit and returns reporting for multiple departments
- SAP material creation, change and maintenance
- SAP pricing creation, change and maintenance
- SAP material costing and maintenance
- Material life cycle forecasting and substitutions
- SAP special pricing control and reporting.
- Produced product reports to analyze and summarize statistics and consumer feedback.
- Accurately wrote operational documents after receiving technical author review and approval.
Product Specialist
INGRAM MICRO
05.2009 - 01.2012
- Researched product's technical specifications and accurately communicated information
- Managing vendor relationship through fortnightly or monthly meetings discussing; inventory levels, forecasting, product road maps, sorting sales gaps and future opportunities
- Assisting sales/order entry team with quotes/orders, ensuring all the required information and pricing is correct to allow a seamless transition between quoting and invoicing
- Liaising with claims team to ensure that rebates are maintained and monitored to meet the quarterly target
- Communicating and preparing reports of product information and supply status to the re- sellers and vendors
- Co-ordinate product roll-outs between vendor, re-seller and Ingram Micro
- Coordinate and participate in product marketing and promotions.
Internal Account Manager
INGRAM MICRO
03.2006 - 05.2009
- Proactively managed client correspondence and recorded all tracking and communications
- Managing key accounts, daily inquiries and meeting the service levels
- The first point of contact for re-seller escalations
- Driving product promotions into focus accounts and uptake
- Prepare monthly sales reports for managed accounts and company stakeholders
- Develop and cultivate new managed accounts.
Education
Bachelor of Science - Information Technology
Western Sydney University
Sydney, NSW2001
Skills
- SAP integration and deployment
- SAP ERP quoting and pricing
- SAP ERP Build of Materials Modelling
- SAP ERP Supply Chain Purchasing and Storage
- Highly proficient in MS Office (Word, Excel, PowerPoint)
- Intermediate Technical knowledge (HP, Dell and IBM Hardware)
- Pricing structure Modelling
- SAP ERP Material Master hierarchy Modelling
Accomplishments
In 2024 Unipart acquired a new company Schaeffler Mechanical Services (previously Bearing Engineering Services "BES") I led the and manged system integration within a limited timeframe.
Interests
Timeline
System Manager
Uniparts Group Austalia
04.2023 - Current
Material Analyst
UGL Unipart
04.2022 - 04.2023
SAP Pricing & Material Analyst
Rheem
07.2013 - 04.2022
Product Specialist
INGRAM MICRO
05.2009 - 01.2012
Internal Account Manager
INGRAM MICRO
03.2006 - 05.2009
Bachelor of Science - Information Technology
Western Sydney University
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