Chandara Ros
Hobart,TAS
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at HomeQuarters Camden. Expert in POS system operation and adept at building customer relationships through patience and empathy. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a goal-driven approach and a commitment to excellence. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Worker
HomeQuarters Camden
11.2020 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Customer Service Cashier
Campsie Convenience Store
06.2018 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Bachelors of Information Technology Degree - Cyber Security
University of Tasmania
Hobart, TAS12.2025
Diploma of Science Degree - Information And Communication Technology
University of Tasmania
Hobart, TAS02.2023
High School Diploma -
Belmore Boys High School
Belmore, NSW11.2020
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Stock replenishment
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- POS System Operation
- Product Merchandising
- Friendly and Helpful
- Attention to Detail
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Team Cooperation
- Flexible Hours
- Goal-Driven
- Relationship Building
- Inventory and Stocking
- Building Customer Loyalty
Languages
Cambodian
Limited Working
English
Native or Bilingual
Timeline
Retail Worker
HomeQuarters Camden
11.2020 - 12.2021
Customer Service Cashier
Campsie Convenience Store
06.2018 - 09.2020
Bachelors of Information Technology Degree - Cyber Security
University of Tasmania
Diploma of Science Degree - Information And Communication Technology
University of Tasmania
High School Diploma -
Belmore Boys High School
Similar Profiles
Julian JonesJulian Jones
Sales & Leasing Consultant at Camden Property Trust LLC, Camden PhippsSales & Leasing Consultant at Camden Property Trust LLC, Camden Phipps
Sean G. MillerSean G. Miller
Detective at Camden/Camden County Police Dept.Detective at Camden/Camden County Police Dept.
Pamela LoflandPamela Lofland
Juvenile Detention Officer - Electronic Monitoring at Camden County Juvenile DetentionJuvenile Detention Officer - Electronic Monitoring at Camden County Juvenile Detention
Tyler CampbellTyler Campbell
Service Desk Analyst at DXC TechnologyService Desk Analyst at DXC Technology
Alison GreenAlison Green
Mail Officer at Australia PostMail Officer at Australia Post