Chandni Makhija
Melbourne,VIC
Summary
Positive, personable, and driven individual with talent for relationship-building and effective communication. Possesses solid understanding of sales principles and techniques, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and customer satisfaction through innovative solutions.
Overview
3
3
years of professional experience
Work History
Sales Specialist
JB Hi-Fi
06.2023 - Current
- Managed daily operations and coached team members to sell the full home solution, increasing attachments per transaction, repeat visits, and overall customer satisfaction.
- Facilitated weekly cross-departmental meetings with product and engineering; this improved communication and resulted in a 20% faster response time to critical customer-reported bugs.
- Consistently exceeded zone-average sales target each week, hitting above-budget revenue, serving more customers per hour, increasing items per transaction, and maintaining accurate monthly revenue reconciliation using JBPOS.
- Technical skills: JBPOS, Zendesk, Jbbackstage, Powerbi, Jbfullfilment, Jbstudio, Solveup
Customer Experience Host
Strike Bowling
02.2023 - Current
- Collaborated with cross-functional teams to design tailored offers for approximately 200+ customers weekly, contributing to higher satisfaction scores and successful KPI delivery.
- Led initiatives that reduced queue wait times by 11% during peak times.
- Technical skills: Service Metrics Monitoring, Queue Optimization, KPI Tracking, MS Excel
Business Analyst – Marketing & Growth (Internship)
CareNet
01.2024 - 08.2024
- Developed and optimized data-driven social campaigns, reaching 10,000+ users and boosting donor engagement by 20%.
- Conducted audience segmentation and requirements analysis for targeted outreach, increasing volunteer sign-ups by 15%.
- Analyzed conversion funnels and delivered insights to enhance donation processes by 12%.
- Technical skills: Social Media Analytics, Search Engine Optimization, Audience Segmentation, Campaign Tracking, Python, R
Business Analyst (Internship)
World Vision Australia
06.2023 - 12.2023
- Analyzed and collated donor information from multiple databases to develop strategies that boosted engagement by 18%.
- Pinpointed three major conversion obstacles within fundraising initiatives via data analysis and stakeholder collaboration, leading to a 6% improvement in the overall donor acquisition rate
- Delivered 3 predictive analytics models and 5+ dynamic dashboards in Power BI, enabling data-driven decision-making that accelerated Agile project delivery by ~15%.
- Technical skills: Predictive Analytics, Donor Segmentation, Stakeholder Reporting, Power BI, SQL
Education
Master of Business Analytics - Artificial Intelligence in Business
Deakin University
01.2025
Bachelor of Business Administration - undefined
Pranveer Singh Institute of Technology
01.2022
Skills
- Business Strategy: Market Segmentation, Sales Forecasting, Business Growth Analysis
- Data Analytics: Predictive Modelling, Trend & Gap Analysis, Data Interpretation
- Reporting & Visualisation: Dashboard Development, KPI Tracking, Insights Communication
- Customer Experience: Journey Mapping, Service Process Improvement
- Stakeholder Management: Requirements Gathering, Stakeholder Reporting, Cross-functional Collaboration
- Project Support: Project Coordination, Sprint Planning, JIRA Issue Tracking, Agile Documentation, Workflow Management
Timeline
Business Analyst – Marketing & Growth (Internship)
CareNet
01.2024 - 08.2024
Sales Specialist
JB Hi-Fi
06.2023 - Current
Business Analyst (Internship)
World Vision Australia
06.2023 - 12.2023
Customer Experience Host
Strike Bowling
02.2023 - Current
Bachelor of Business Administration - undefined
Pranveer Singh Institute of Technology
Master of Business Analytics - Artificial Intelligence in Business
Deakin University
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