Susmita Gharti
Phillip,ACT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
Crown Resturant
, Nepal
04.2023 - 05.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Costumer Services
Dang Emart
Dang , Nepal
08.2021 - 05.2024
- Monitored call queues daily in order to respond promptly to customer inquiries.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Addressed customer questions and concerns regarding products and services.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Nighuwar Secondary School
Ghorahi 07-2023
Skills
- Order Taking
- Menu knowledge
- Service Quality
- Point of Sale (POS) system operations
- Order Management
- Effective customer upselling
- POS operation
- Cash Handling
- Dining customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Waiter
Crown Resturant
04.2023 - 05.2024
Costumer Services
Dang Emart
08.2021 - 05.2024
High School Diploma -
Nighuwar Secondary School
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