Chandrababu Koppolu
Glen Waverley,Australia
Summary
Reliable Produce Manager possessing 2 years of experience in the produce management arena. Adept at coaching and encouraging customer relations to a staff of 37 associates. Skilled at improving store operations, increasing top line sales and reducing costs. An outstanding leader with unprecedented communication and interpersonal skills. Reads financial statements and handle all inventory processes. Knowledge of organic and commercial growing practices and produce certification regulations.
Overview
8
8
years of professional experience
Work History
Fresh Produce Manager
Coles Supermarket
Victoria Gardens, Richmond, VIC
10.2021 - 04.2023
- Coached and mentored new team members
- Planned attractive produce displays, using color and texture to enhance
- Maintained produce display, and prep and storage areas in clean and orderly condition
- Assisted customers with produce questions
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Managed team of 38 staff in Fruit & Veg department generating more than $250K in weekly revenue
- Orchestrated performance-oriented environment by closely supporting team members.
Fresh Produce Manager
Coles Supermarket
Spencer St Docklands, VIC
11.2020 - 10.2021
- Coached and mentored new team members
- Maintained produce display, and prep and storage areas in clean and orderly condition
- Assisted customers with produce questions
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture
- Managed team of 12 staff in Fruit & Veg department generating more than $150K in weekly revenue
- Set enforced and optimized internal policies to maintain responsiveness to demands.
Duty Manager
Coles Supermarket
Victoria Gardens, Richmond, VIC
10.2019 - 11.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions
- Initiated plans to improve customer relations, quality standards and service efficiency
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Developed schedules for up to 40 employees per shift
- Formulated procedures to use in the event of accidents, fires, or other emergencies
- Rotated merchandise and displays to feature new products and promotions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established team priorities, maintained schedules, and monitored performance
- Managed overstocking, restocking and inventory control procedures during Night shift.
Customer Service Executive | Shop Assistant
BP Fuel/Gas Station | shop
Warrigal, Melbourne, India
10.2016 - 07.2017
- Ringed up customer's orders by scanning merchandise and keying price into register and computer
- Finalized sales and collected payments by counting order
- Maintained sanitation of fuel station premises
- Assisted staff in kitchen area
- Helped in maintaining safety in the store
- Displayed merchandise on shelves
- Performed light stocking duties and informed supervisor of any out of stock items
- Placed items to their correct location.
Warehouse Assistant
Shoreditch International Pty ltd
Melbourne, Australia
09.2016 - 10.2016
- Take orders from warehouse managers on a daily basis and review them thoroughly
- Load and unload goods from delivery vans
- Ensure that correct quantity has been received by comparing received goods with information on the work order
- Identify any damaged or missing goods and record pertinent information
- Ensure that delivery forms are signed only upon satisfaction of completed order
- Move received goods to appropriate storage areas using mechanical equipment such as forklifts
- Make sure that all goods are labeled properly using appropriate lot and item numbers
- Allocate storage space for items based on their types and sizes
- Pick out ordered goods and ensure that they are in good condition
- Isolate and report any broken or damaged goods at the time of order picking
- Ensure that information of picked goods is recorded in logs
- Move picked goods from storage areas to delivery pallets using forklifts
- Prepare a series of documents such as dispatch notes and labels
- Ensure that warehouse workers comply with the company's safety and security procedures
- Record movement goods using barcode scanners
- Establish and maintain meaningful relationships with vendors to ensure smooth procurement.
Customer Service Representative
Strateology IT solutions pvt. Ltd
Hyderabad, India
09.2015 - 06.2016
- Proctor examinations as and when scheduled either through automated roster or manual schedules
- Supervise the investigation of any alleged breach of Disciplinary Regulations for students
- Help students complete the prerequisites of the exam
- Validate and verify the identity of students before taking the examination
- Supervise the examination for the entire period and flag as needed depending on the student conduct
- Make sufficient notes or comments in the options/features provided in the software for the next level approval
- Participate in weekly review meetings reviewing the proctoring performance and implement improvements accordingly
- Provide daily and detailed proctoring report to the Head Proctor or Process Head
- Report any technical issues during the exam to the technical support team
- Provide efficient customer service to the students and clients by using the provided customer support tools
- The services include chat and email support.
Education
Master of Information Technology, EQF level 8 -
Charles Sturt University
Skills
- Excellent communication skills
- Ability to work under pressure
- Ability to learn new concepts and skills quickly
- Comprehensive problem-solving abilities
- Dedication and willingness to go the extra mile to achieve excellence
- Programming languages: C, C, MS Office
- Operating Systems: Windows family
- Tools and Equipment Used: Trucks, dollies (2 & 4 wheel), lift gate, pallet jack, forklift, walky talky, voicemail, basic computer skills
- Information Processing
- Communication
- Safety & Problem solving
Personal Information
Title: Fresh Produce Manager
Timeline
Fresh Produce Manager
Coles Supermarket
10.2021 - 04.2023
Fresh Produce Manager
Coles Supermarket
11.2020 - 10.2021
Duty Manager
Coles Supermarket
10.2019 - 11.2020
Customer Service Executive | Shop Assistant
BP Fuel/Gas Station | shop
10.2016 - 07.2017
Warehouse Assistant
Shoreditch International Pty ltd
09.2016 - 10.2016
Customer Service Representative
Strateology IT solutions pvt. Ltd
09.2015 - 06.2016
Master of Information Technology, EQF level 8 -
Charles Sturt University
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