Chandrakant Yadav
Sydney,NSW
Summary
Experienced and customer-focused Mechanical Engineer with nearly 5 years at Mahindra & Mahindra, excelling in the role of Service Advisor and technical support. Proven ability to handle customer queries, schedule service appointments, prepare job orders and job sheets, and coordinate efficient workshop operations. Proficient in using diagnostic tools like Mahindra I-Smart to identify and communicate technical issues clearly. Strong understanding of vehicle systems including ABS, ECU, HVAC, suspension, cruise control, and various engine sensors. Skilled in managing spare parts, processing warranty claims as per manufacturer guidelines, and ensuring high levels of customer satisfaction and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Engineer
Janata Garage and Spare PARTS Pvt. Ltd
Itahari, Nepal
02.2022 - 05.2023
- Deals with all types of repair and maintenace works , customer support , scheduling for the service of the cars, leading the team to provide good services, preparing quotation of accidental vehicles, Using I-smart tool to diagnossis Engine check light, ABS, Cruise control and different engine related sensors.
Service Engineer
Agni Group( Balaju Auto works pvt. Ltd. NEPAL)
Kathmandu, Nepal
06.2018 - 01.2022
I have worked as Service Engineer, where I handled customer service, appointment scheduling, and vehicle diagnostics using Mahindra I-Smart. I prepared repair orders, ensured warranty compliance, managed spare parts, and supported technical repairs involving ABS, ECU, HVAC, cruise control, and sensors. I coordinated with the workshop team, managed service bookings, explained services to customers, promoted upselling, processed job cards, invoiced promptly, and maintained customer records.
Education
Bachelor in Mechanical Engineering - Mechanical Engineering
RAJIV GANDHI UNIVERSITY
INDIA06-2018
Bachelor in Mechanical Engineering - Engineering
Rajiv Gandhi University
India05-2018
Skills
- Customer Service & Support
- Service Appointment Scheduling
- Vehicle Diagnostics (using Mahindra I-Smart)
- Repair Order & Job Sheet Preparation
- Warranty Policy Compliance (Manufacturer & Dealership)
- Spare Parts Management & Ordering
- Technical Knowledge of ABS, ECU, HVAC, Cruise Control, Sensors
- Communication & Coordination with Workshop Team
- Vehicle Service Booking (Email, Phone, Face-to-Face)
- Service Process Explanation & Upselling
- Job Card Management & Prompt Invoicing
- Customer Database Updates & Paperwork Handling
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Certification
- Registered Engineer of Australia (EA ID 10649794), Skill Level 1
- Registered Engineer of Nepal (3859 " Mechanical" A CATEGORY
Timeline
Service Engineer
Janata Garage and Spare PARTS Pvt. Ltd
02.2022 - 05.2023
Service Engineer
Agni Group( Balaju Auto works pvt. Ltd. NEPAL)
06.2018 - 01.2022
Bachelor in Mechanical Engineering - Mechanical Engineering
RAJIV GANDHI UNIVERSITY
Bachelor in Mechanical Engineering - Engineering
Rajiv Gandhi University
Similar Profiles
Safruddeen A MSafruddeen A M
Sales Executive at Leaders Auto Spare Parts LLCSales Executive at Leaders Auto Spare Parts LLC
ANILCAN TEKİNEŞANILCAN TEKİNEŞ
Job Experience at ER-OL AUTOMOTIVE- FORD SPARE PARTSJob Experience at ER-OL AUTOMOTIVE- FORD SPARE PARTS
Chander Prakash SiddhaChander Prakash Siddha
Sales Representative at Spare Parts Commissioning CompanySales Representative at Spare Parts Commissioning Company
JIYA SHARMAJIYA SHARMA
Sales Associate at ForealPropertySales Associate at ForealProperty
Colin AwdryColin Awdry
Sales Executive at Southern Highlands Motor GroupSales Executive at Southern Highlands Motor Group