CHANDRIKA DHAKAL
Melbourne,VIC
Summary
An enthusiastic, self-motivated and a hardworking individual who rises to new challenges having effective communication skills and the ability to relate to a wide range of people. Flexibility is what I can deliver all the time while can equally work under pressure and meet tight deadlines illustrating excellent time management and organizational skills. Excellent relationship-building and critical thinking skills with determined and decisive nature in addition to an ever-learning attitude.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Lancemore Crossly Street Hotel
01.2024 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
Housekeeping Supervisor
Ibis Styles Kingsgate
Melbourne
09.2022 - 01.2023
Room Attendant
Westin Hotel
Melbourne
03.2022 - 07.2022
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Cleaned and returned vacant rooms to occupant-ready status.
Barista
Ticos Drive Thru
Geelong
05.2023 - 06.2024
Intern- Front Staff
Nepal SBI (State Bank of India) Bank
Lalitpur, Nepal
- To deal with customers, To fill in the forms, To call the customers, To prepare cheques
Education
Master's in business administration (MBA) - Business Administration
Swinburne University
Melbourne, VIC11.2023
Bachelor of Business Administration (BBA) -
Nepal College of Information Technology (NCIT)
Higher Secondary Level in Science (+2) -
Adarsh Higher Secondary School, Higher Secondary Education Board, Nepal
School Leaving Certificate (S.L.C.) -
Shree Bright Future Secondary School (United)
01.2014
Skills
- Energetic, hardworking, versatile, innovative, and positive attitude
- Ability to handle the assignments in given time effectively
- Consistently achieve performance goals through enthusiasm, tenacity, and initiative
- Effective team player
- Department Coordination
- Staff Scheduling
- Cleaning and Sanitation
- Health and Safety Compliance
- Training and Mentoring
Awards
NCIT ACADEMIC EXCELLENCE AWARDS, for being a University Topper in the 2ND, 3RD, 4TH ,5TH ,6TH, and 8TH semester final exam in BBA, conducted by the Pokhara University in the year 2016, 2017, 2018, 2019, 2020 and 2021. Dean's lister with CGPA OF 3.87. 2016 Batch topper
Timeline
Housekeeping Supervisor
Lancemore Crossly Street Hotel
01.2024 - Current
Barista
Ticos Drive Thru
05.2023 - 06.2024
Housekeeping Supervisor
Ibis Styles Kingsgate
09.2022 - 01.2023
Room Attendant
Westin Hotel
03.2022 - 07.2022
Intern- Front Staff
Nepal SBI (State Bank of India) Bank
Master's in business administration (MBA) - Business Administration
Swinburne University
Bachelor of Business Administration (BBA) -
Nepal College of Information Technology (NCIT)
Higher Secondary Level in Science (+2) -
Adarsh Higher Secondary School, Higher Secondary Education Board, Nepal
School Leaving Certificate (S.L.C.) -
Shree Bright Future Secondary School (United)
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