Summary
Overview
Work History
Education
Skills
Additional Qualification and Licenses
References
Timeline
Generic

Chandu Jatla

Adelaide,Australia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Rideshare Driver

Uber
03.2021 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.

Mechanical Engineer

O'Connor Manufacturing Pty Ltd
02.2022 - 09.2022
  • Designs mechanical and electro mechanical products and system by developing and testing specification and methods.
  • Confirms system and product capabilities by designing feasibility and testing methods and properties.
  • Prepares product reports by collecting analyzing and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Representative

TSA Group
08.2021 - 01.2022
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention.
  • Identified and maximized sales opportunities and increased customer retention rates.
  • Worked a ensure quality service and addressed and resolved all customer issues.
  • Discussed promotions, products and anything pertaining to better and more satisfactory service for the customer.
  • Developed and implemented sales plans to expand customer base and increase customer retention.

Food Delivery Driver

Uber Eats
04.2020 - 03.2021
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Field worker

Yess group
04.2019 - 04.2020
  • Engages with identified families in a respectful and honest manner
  • Maintain client records, statistical and data requirements to department standards
  • Used time management to meet targets
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
  • Delivered quality customer service to address urgent service
  • Participated in meetings, supervision and training as a team member
  • Assisted in the recruitment and training of new staff
  • Manages government resources in accordance with government and department policy

Cashier

Seaside Fish and Chips
09.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Master’s degree in MBA -

Kaplan Business School
Adelaide, SA
03.2021

Bachelor’s Degree - Mechanical Engineering

JB institute of engineering and Technology
Hyderabad, Telangana
05.2017

Skills

  • SolidWorks 3D models
  • Product development
  • Technical problem-solving
  • Microsoft Office Suite
  • Multitasking abilities
  • Verbal and written communication
  • Computer skills
  • Entrepreneurship
  • Detail-oriented
  • Time Management
  • Effective communication skills
  • Highly adaptive
  • Customer Service

Additional Qualification and Licenses

  • South Australian Driver's License - car
  • Construction Induction - White card
  • Permanent Resident
  • Engineers Australia - Skill Level 1- ANZACO

     233512 (Mechanical Engineer)

  • Fully Vaccinated (covid-19)

References

John Tilden - contractor (Your Energy Saving Solutions)

Email id: john@thesavergroup.com.au


Meghna Prajapati - Team Leader ( TSA Group)

Email id: meghna1205@yahoo.com 

meghna.prajapati@tsagroup.com ph: +61 0426610809


Lekhnath Kandal - Manager (Seaside Fish and Chips)

Email id: noonight_life@yahoo.com ph: +61 0422442916

Timeline

Mechanical Engineer

O'Connor Manufacturing Pty Ltd
02.2022 - 09.2022

Customer Service Representative

TSA Group
08.2021 - 01.2022

Rideshare Driver

Uber
03.2021 - Current

Food Delivery Driver

Uber Eats
04.2020 - 03.2021

Field worker

Yess group
04.2019 - 04.2020

Cashier

Seaside Fish and Chips
09.2018 - 04.2019

Bachelor’s Degree - Mechanical Engineering

JB institute of engineering and Technology

Master’s degree in MBA -

Kaplan Business School

Similar Profiles

CREATE PROFILE
Chandu Jatla