CHANE STEWART
Cessnock,Australia
Summary
Customer service and administration professional with over 8 years of experience delivering high-quality customer service, resolving enquiries and maintaining accurate records. Strong communication, organisational and problem-solving skills, with experience handling confidential information, managing competing priorities and working collaboratively within a team. A reliable, adaptable and approachable individual who learns new systems quickly and takes pride in accuracy and professionalism. Eager to bring my skills and experience to a School Administrative and Support Staff (SASS) role, contributing positively to the school community and supporting the day-to-day operations of Nulkaba Public School.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hunter Water
Newcastle, NSW
05.2026 - 09.2026
- Provided professional customer service and support, responding to enquiries and resolving customer concerns in a friendly and efficient manner.
- Maintained accurate customer records and updated account information using internal computer systems.
- Managed a high volume of enquiries while maintaining attention to detail, confidentiality and professionalism.
- Communicated clearly with customers, explaining information and processes in an easy-to-understand manner.
- Investigated enquiries, identified appropriate solutions and escalated complex matters to relevant departments when required.
- Managed competing priorities and worked efficiently in a fast-paced environment while maintaining accuracy.
- Followed established procedures and privacy requirements when handling confidential customer information.
- Worked collaboratively with colleagues and other departments to ensure enquiries were managed appropriately and customers received the support they needed.
Customer Service Representative
Service NSW
Penrith
06.2018 - 12.2025
- Resolve customer inquiries promptly to improve overall satisfaction and maintain consistent service quality.
- Document detailed interaction records to support accurate case tracking and enhance future issue resolution efficiency.
- Coordinate with technical teams to escalate complex issues, ensuring timely restoration of service reliability.
- Educate customers on product features and policies to increase adoption and reduce recurring support requests.
- Monitor feedback trends to identify common concerns and contribute to process improvements that boost operational productivity.
- Handled payment processing and issued licenses efficiently, contributing to smoother transaction flow and increased customer service reliability.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity and supporting seamless service delivery across multiple channels.
- Facilitated smooth appointment scheduling and guided customers through digital platforms, increasing accessibility and reducing wait times at service centers.
- Navigated complex government databases to update customer records accurately, supporting data reliability and enhancing service continuity across departments.
- Collaborated with internal teams to resolve policy discrepancies, ensuring accurate information delivery and strengthening customer confidence in government services.
- Clarified policy details for customers, enabling informed decisions that improved transparency and reduced follow-up inquiries at service points.
Property manager
Blink Property
St Mary’s
10.2017 - 06.2018
- Monitored lease compliance and coordinated tenant communications to ensure timely payments and maintain steady occupancy rates.
- Coordinated vendor services to address maintenance issues promptly, increasing tenant satisfaction and reducing property vacancy periods.
- Implemented tenant lease audits to ensure compliance with contract terms, reducing legal disputes and enhancing operational consistency across properties.
- Monitored rent collection processes consistently to maintain cash flow stability and prevent financial discrepancies across multiple properties.
- Streamlined tenant onboarding procedures to enhance move-in efficiency, resulting in improved tenant retention and smoother operational workflows.
- Executed comprehensive property inspections to identify and resolve safety hazards, significantly improving regulatory compliance and tenant security.
- Facilitated tenant conflict resolution to maintain community harmony and decrease turnover rates across multiple residential properties.
- Optimized lease renewal communications to enhance tenant engagement, resulting in improved occupancy consistency and reduced administrative delays.
- Managed emergency repair coordination to minimize tenant disruption and uphold property integrity during unexpected maintenance events.
- Supervised tenant move-outs and coordinated space turnover, accelerating unit readiness and increasing overall property revenue potential.
Realestate Admin
Blink Property
St Mary’s
09.2016 - 10.2017
- Coordinated property documentation workflows to accelerate transaction processing and enhance accuracy in client record management.
- Coordinated property documentation updates to ensure accuracy and timely availability, enhancing client trust and streamlining transaction processes.
- Managed client inquiry responses to accelerate communication flow, improving overall customer satisfaction and reducing follow-up delays.
- Organized client appointment schedules to optimize agent availability, resulting in improved property viewing efficiency and enhanced client engagement.
- Processed lease agreements with meticulous attention to detail, ensuring compliance with regulatory standards and minimizing contractual discrepancies.
- Verified accuracy of property listings across multiple platforms, enhancing market responsiveness and ensuring consistent client information delivery.
- Maintained accurate financial records for property transactions, ensuring transparent accounting practices and supporting audit readiness for regulatory compliance.
- Streamlined vendor invoice processing to accelerate payment cycles, enhancing vendor relationships and ensuring uninterrupted service delivery.
- Facilitated timely coordination of property maintenance requests, ensuring swift resolution and enhancing tenant satisfaction across managed units.
- Updated client databases to ensure integrity of contact information, supporting accurate communication and improving lead conversion reliability.
Education
Yr 12 Certificate - undefined
St Clair High School
09.2016
Skills
Built strong customer relationships through responsive support and professional service
Managed multiple tasks with strong organisational ability, prioritised workload, balanced competing demands, and met deadlines in busy environments
Entered data accurately and maintained records with consistent attention
Resolved customer issues calmly and supported positive outcomes during conflicts
Arranged schedules, updated calendars, and supported smooth daily coordination
Kept work areas and records organised for efficient day-to-day operations
Handled negotiation discussions with clear communication and practical follow-up
Checked details carefully to reduce errors and maintain quality
Communicated information clearly with customers, colleagues, and supervisors
Adapted well to changing tasks, priorities, and workplace needs
Managed time effectively to complete tasks and meet deadlines
Solved problems using practical thinking and careful review of options
Worked well with team members to support shared goals
Used critical thinking to assess situations and choose suitable next steps
Contributed creative ideas to improve processes and support solutions
Made sound decisions based on available information and task requirements
Timeline
Customer Service Representative
Hunter Water
05.2026 - 09.2026
Customer Service Representative
Service NSW
06.2018 - 12.2025
Property manager
Blink Property
10.2017 - 06.2018
Realestate Admin
Blink Property
09.2016 - 10.2017
Yr 12 Certificate - undefined
St Clair High School