- Music
- Camping
- Hiking
- Road Trips
Chanel Bryat
Tullamarine,VIC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Driver
Skybus
05.2025 - 11.2025
- Operated buses safely and efficiently, ensuring timely arrivals at designated stops.
- Conducted pre-trip vehicle inspections.
- Assisted passengers with boarding, providing support for individuals with disabilities.
- Maintained clean and orderly bus interior, enhancing passenger comfort and satisfaction.
- Responded promptly to passenger inquiries, delivering excellent customer service throughout journeys.
- Received excellent customer reviews for friendly, punctual transport services.
- Effectively securing loose goods.
- Clear and concise defective vehicle reports..
- Reporting of road hazards and safety concerns.
Operations Officer
UPS
10.2024 - 05.2025
- Facilitated daily operations by coordinating logistics and inventory management processes.
- Implemented standard operating procedures to enhance efficiency in package handling.
- Assisted in coordinating logistics for daily operations and deliveries.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Processed incoming and outgoing shipments to ensure timely distribution.
- Collaborated with team members to improve workflow and productivity.
- Responded to inquiries from callers seeking information.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
Office Manager
Eco Clean Avanti
01.2023 - 09.2024
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for meetings and events, enhancing team collaboration.
- Oversaw inventory management, optimizing supply levels for daily operations.
- Developed office policies and procedures to streamline administrative processes.
- Trained new staff on office protocols, fostering a productive work environment.
- Implemented filing systems that improved document retrieval efficiency by 30%.
- Facilitated communication between departments to ensure project alignment and completion.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Administrative Assistant
Frame Steel Kit Homes
07.2022 - 12.2022
- Managed scheduling and coordination of meetings for senior management.
- Streamlined document management processes to enhance accessibility and efficiency.
- Assisted in preparation of project proposals and client presentations.
- Developed and maintained filing systems to ensure data integrity and retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Invoicing and updating payments.
- Weekly advertising for company products on social media.
Sales Consultant
Allianz Insurance
06.2019 - 06.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved and exceeded individual KPI,s
- Managed high-volume inbound calls while maintaining service quality standards.
- Utilized CRM software to track leads and follow up on sales opportunities.
- Developed scripts that improved call flow and enhanced customer satisfaction ratings.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Made average of 70-90 outbound and inbound calls per day.
- Attained $240,000 + in sales targets on monthly basis.
Client Account Manager
Vystal Wealth
05.2015 - 08.2018
Education
Certificate III - General Insurance
Busy At Work Anziff
11-2019
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Problem-solving
- Elderly and disabled assistance
- Passenger safety
- Map reading
- Vehicle inspections
- Team collaboration
- Passenger interaction
- Customer service
Certification
- HR License - (Current)
- Drivers Accreditation - (Current)
- WWC- (Current)
Interests
Timeline
Bus Driver
Skybus
05.2025 - 11.2025
Operations Officer
UPS
10.2024 - 05.2025
Office Manager
Eco Clean Avanti
01.2023 - 09.2024
Administrative Assistant
Frame Steel Kit Homes
07.2022 - 12.2022
Sales Consultant
Allianz Insurance
06.2019 - 06.2022
Client Account Manager
Vystal Wealth
05.2015 - 08.2018
Certificate III - General Insurance
Busy At Work Anziff