Chanel Farrugia
Cohuna ,Victoria
Summary
Knowledgeable administrator with strong background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator/Beauty Therapist
Madison Spa Motel Resort
01.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Cashier
Ritchies IGA
11.2022 - 01.2024
- Balanced cash drawer at the beginning and end of each shift.
- Kept clean, organised, and well stocked checkout areas.
- Stocked store shelves.
- Bagged,boxed, or wrapped products for customers,
- Worked with supervisory team to meet customer needs.
Customer Service Cashier
KC's Ice Cream Cafe
01.2021 - 09.2023
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Built and maintained productive relationships with employees.
- Resolved customer complaints in a professional manner.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Cashier
Target
04.2020 - 04.2021
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
Education
Diploma of Beauty Therapy
Bendigo TAFE
11-2023
Year 12 VCE
Cohuna Secondary School
11-2022
Retail Cosmetics Certificate II
Echuca Campus TAFE
11-2022
Skills
- Reception management
- Appointment setting
- Document management
- Phone and email etiquette
- Organisation
- Friendly
- Reliable
Certification
- Certificate II in Retail Cosmetics (November 01, 2022)
- Victorian Certificate Of Education (December 2022)
- Lycon Precision Waxing Certificate of Training (March 16, 2023)
- Medik8 Professional Facial Workshop Certificate of Attendance & Training (October 18, 2023)
- Diploma Certificate of Beauty Therapy (November 2023)
Timeline
Receptionist Administrator/Beauty Therapist
Madison Spa Motel Resort
01.2024 - Current
Cashier
Ritchies IGA
11.2022 - 01.2024
Customer Service Cashier
KC's Ice Cream Cafe
01.2021 - 09.2023
Customer Service Cashier
Target
04.2020 - 04.2021
Year 12 VCE
Cohuna Secondary School
Retail Cosmetics Certificate II
Echuca Campus TAFE
- Certificate II in Retail Cosmetics (November 01, 2022)
- Victorian Certificate Of Education (December 2022)
- Lycon Precision Waxing Certificate of Training (March 16, 2023)
- Medik8 Professional Facial Workshop Certificate of Attendance & Training (October 18, 2023)
- Diploma Certificate of Beauty Therapy (November 2023)
Diploma of Beauty Therapy
Bendigo TAFE
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