Chanel Holgate
Sydney,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Meetings & Special Events Operations Co-Ordinator
VenuesLive
2022.11 - Current
- Collaborated with various departments including sales, chefs, assets, accounts, staffing, event coordinators & managers, to evaluate needs and optimize operational plans.
- Led successful projects from beginning phases to completion, achieving objectives on time
- Rostering large teams of staff and allocating tasks effectively.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting and issue resolution for Meetings & Events and Sporting events including NRL games, NRL Grand Final, FIFA Grand Final, A-League & major concerts including Ed Sheeran.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Completing general administrative tasks daily such as emailing, requisitions and running various reports when needed.
- Increased overall event satisfaction scores through meticulous attention to detail in execution phases.
- Developed post-event reports to determine effectiveness of each event.
- Developed detailed event reports, documenting all aspects of each event.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Created detailed timelines for events to meet all deadlines.
- Liaising with clients and being their first point of contact
- Utilized time management strategies effectively when working remotely
Event Manager
Australian Venue Co.
2021.12 - 2022.11
- Streamlined event planning processes by implementing efficient project management strategies.
- Liaised with clients to determine exact event requirements.
- Created quotes and invoices. Following up payments where needed
- Managed administrative logistics of events planning, event bookings, and email correspondence
- Created practical & easy to read event run sheets and floorplans using Ivvy Event software
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Oversaw preparation and management of event budgets to deliver at or below projected costs, identifying cost-saving alternatives when possible
- Collaborated closely with clients throughout planning processes to ensure their vision was accurately reflected in final event layout.
- Established positive relationships with clients, ensuring their needs were met throughout event planning process.
- Created custom menu options for clients as per their requests
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Coordinated with kitchen and function catering staff on delivery, timing and service style of food.
- Prepared invitations to send out to guest lists.
- Trained and supervised event staff to complete tasks on time.
- Managed event logistics and operations.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Communicated with catering, photography and sound companies to obtain price quotes.
Bar Supervisor
Dry Dock Hotel
2017.02 - 2021.09
- Managed morning opening duties such as refilling ATM, CRT Machines, starting up TAB, Keno and Pokie machines, getting cash registers ready and adding float into register drawer
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain positive reputation for hotel.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Conducted regular inventory count to keep bar and drink supplies stocked, also notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Kept alcoholic beverages well-stocked and organized in fridges to meet expected demands.
- Checked ID cards and verified bar guests were of legal age.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Handled large sums of money on daily basis, which built trustworthiness, and loyalty with Venue Manager & Owner of hotel
- Maximized customer service by training staff, overseeing operations, and resolving issues quickly and accurately
- Accustomed to working with & troubleshooting Pokie machines, KENO & Tab both EBT's and over the counter transactions.
- Able to make a large variety of classic cocktails on request
Venue Manager
Bench Wine & Cocktail Bar
2016.02 - 2018.03
- Managed staff scheduling, hiring, and training to ensure high levels of service quality at all times.
- Legally appointed as liquor licensee for venue
- Liaised with multiple representatives for different food and beverage companies to determine which products to incorporate into the venue
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings and patronage by developing and maintaining strong relationships with clients and vendors.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Managed & Co-Ordinated small events for up to 65 attendees
- Increased repeat business by consistently providing exceptional customer service to clients throughout planning processes, event execution, and post-event follow up.
- Collaborated with marketing team to promote venue through social media campaigns, resulting in increased brand awareness.
- Optimized space utilization within the venue by designing flexible floor plans to suit each event style.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Established positive working relationships with local authorities such as Newtown police department and licensing boards to ensure compliance with regulatory requirements.
- Recruited, hired, and trained staff. Scheduled employees for shifts, taking into account employee strengths.
- Interacted well with customers to build connections and nurtured relationships.
Conference Supervisor / Waitress / Coffee Barista
C-Inc Hospitality
2014.09 - 2016.10
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints
- Ensured timely delivery of catering & food orders and collaborated with chefs to resolve any issues efficiently.
- Demonstrated commitment to organization's core values, leading by example
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
TAB Anti Money Laundering & TAB Basics Course -
TAB Corp
NSWFood Safety Supervisor Certificate -
Food Safety Training
Sydney, NSW2018
Diploma - Event Management
Martin College
Darlinghurst, NSW07.2014
RSA & RCG -
Sydney Bartending School
Sydney, NSW2012
School Certificate -
Bethlehem College
Ashfield, NSW10.2007
Skills
- Invoicing & Payment Processing
- Scheduling & Rostering Management
- Logistics Coordination
- Conflict Mediation & Resolution
- Customer Service & Relations
- Task Delegation
- Designing Menus, Signage & Invitations
- Financial & Budget Administration
- Strategic Planning
- Dependable and Punctual
- Operations Oversight
- Problem-solving abilities
- Computer Proficiency
- Professional Telephone Demeanor
- Data Entry
- Prioritize and Manage Tasks Effectively When Working Remotely
Timeline
Meetings & Special Events Operations Co-Ordinator
VenuesLive
2022.11 - Current
Event Manager
Australian Venue Co.
2021.12 - 2022.11
Bar Supervisor
Dry Dock Hotel
2017.02 - 2021.09
Venue Manager
Bench Wine & Cocktail Bar
2016.02 - 2018.03
Conference Supervisor / Waitress / Coffee Barista
C-Inc Hospitality
2014.09 - 2016.10
TAB Anti Money Laundering & TAB Basics Course -
TAB Corp
Food Safety Supervisor Certificate -
Food Safety Training
Diploma - Event Management
Martin College
RSA & RCG -
Sydney Bartending School
School Certificate -
Bethlehem College
Similar Profiles
Chanise TuruwhenuaChanise Turuwhenua
Venue Assistant at VenuesLiveVenue Assistant at VenuesLive
Md Sakib HasanMd Sakib Hasan
Retail Attendant at VenuesLiveRetail Attendant at VenuesLive
Prajjwol DahalPrajjwol Dahal
Bartender at VenuesLiveBartender at VenuesLive