Chanel Kamilo
Chisholm
Summary
Detail-oriented and adaptable administrative officer with over 4 years' experience in both public health and private sector environments. Skilled in high-volume data management, workflow coordination, stakeholder liaison, and continuous process improvement. Known for professionalism, speed of learning, and the ability to deliver consistent, accurate results under pressure. Proficient in government systems such as Epic Hyperspace, ACTPAS, IBMS, and Microsoft Office Suite. Committed to contributing to efficient and effective service delivery within the APS. Holds Baseline Security Clearance (Expires 25.05.2039)
Overview
10
10
years of professional experience
Work History
APS4 Administration Officer (ODM Team)
Community Grants Hub (Department of Social Service
05.2024 - Current
- Provide specialist administrative support in the 'Select' phase of grants administration lifecycle, working under the direction of EL1 and EL2 leadership
- Communicate with grant applicants and agency staff via email and phone to clarify, verify, and finalise application and funding data
- Maintain and review documentation and reporting in line with Commonwealth Grant Rules and Guidelines (CGRGs)
- Manage competing priorities with strong time management and consistent attention to detail, ensuring data accuracy and timely workflow completion
- Contribute to process improvement initiatives by identifying inefficiencies and suggesting streamlined approaches
- Uphold confidentiality and risk management protocols while liaising across multiple internal and external stakeholders
Administrator
Gastrotract
03.2023 - 03.2024
- Delivered day-to-day operational support in a high-volume specialist medical office, directly aligned with APS4 administrative functions
- Trained new staff on records and data management, echoing key responsibilities in onboarding and compliance
- Maintained professional communication with internal stakeholders and patients, ensuring privacy compliance (HIPAA) and high service standards
- Supported electronic records management, workflow streamlining, and consistent task completion under minimal supervision
- Liaised with medical and administrative teams to deliver timely documentation for service continuity
- Applied high attention to detail when processing payments, booking schedules, and producing reports
Airtime Format Coordinator
Prime7
06.2022 - 04.2023
- Managed reconciliation and scheduling processes for regional television broadcasting, maintaining accuracy under tight deadlines
- Liaised with stakeholders to deliver precise and timely transmission schedules, mirroring structured APS workflow environments
- Supervised reconciliation tasks and responded to stakeholder queries in alignment with regulatory compliance and industry standards
- Supported team members with training and workload coordination
Administration Officer
Canberra Health Services
02.2021 - 05.2022
- Provided administrative support to four departments simultaneously in a fast-paced, policy-driven health environment
- Entered and managed sensitive patient information in ACTPAS and Epic systems while ensuring confidentiality and accuracy
- Prepared reports and briefings for senior management to support operational decision-making
- Trained new staff and adapted to evolving public health protocols, aligning with APS values of flexibility and professionalism
Senior Sales Assistant
Politix
02.2020 - 04.2021
- Delivered high-quality customer service and consistently met sales targets in a competitive retail setting
- Communicated effectively with diverse clients, contributing to the development of strong customer relationships
Team Member & 2IC Deli Department
Woolworths Ltd
06.2015 - 02.2020
- Led department operations and supported store-wide logistics, stock management, and team coordination
- Recognised for performance in high-efficiency environments with top scanning rate and service excellence
Skills
- Administrative Coordination & Workflow Management
- High-Level Data Entry & Systems Proficiency (Epic, ACTPAS, GPS and Microsoft Suite)
- Stakeholder Communication & Customer Service
- Risk Awareness & Confidentiality Compliance
- Process Improvement & Adaptability in Agile Teams
- Report Writing & Documentation Support
Education
Bachelor of Communication and Media (Journalism)
University of Canberra | 2024 – 2027 (in progress)
Year 12 Certificate
Lake Tuggeranong College | 2017
Year 10 Certificate
St Mary Mackillop College | 2015
- Yr 10 House Captain
Year 6 Graduation
Holy Family Primary School | 2011
Awards
- 2017 Korean Ambassador's Award
- 2015, 2014, 2013 Community Awards
Referees
Haider Rana
Admin Manager, Canberra Health Services
✉: Haider.Rana@act.gov.au
☎: 0481 482 507
Olivia Ong
Administration Manager, Covid Centre - Canberra Health Services
✉: olivia49.ong@gmail.com
☎: 0406 352 818
Sarah Leary
Team Leader, Gastrotract
✉: Sarah.Leary@outlook.com
☎: 0419 133 577
Timeline
APS4 Administration Officer (ODM Team)
Community Grants Hub (Department of Social Service
05.2024 - Current
Administrator
Gastrotract
03.2023 - 03.2024
Airtime Format Coordinator
Prime7
06.2022 - 04.2023
Administration Officer
Canberra Health Services
02.2021 - 05.2022
Senior Sales Assistant
Politix
02.2020 - 04.2021
Team Member & 2IC Deli Department
Woolworths Ltd
06.2015 - 02.2020
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